Manufacturer Warranties and Protection Plans

[Keiferman]

The Seagate hard drive in the Asus system I purchased two years ago is failing. Upon purchasing and installing  a new drive (same as the one that failed) I read that Seagate has a five year warranty on their drives.  Using Seagate diagnostic and repair software (Seatools) I was given a warranty test code and was instructed to return the drive to the seller because it was purchased as part of system. I have the test code, the original system packaging (has all kinds of store labels, bar-codes, etc...) but not a receipt from two years ago. 

How do I get a new drive?

[CrystalWoW Valued Expert]

That doesn't apply if it came inside a computer. It's warranty prevails and doesn't have part warranties.

[Keiferman]

Seagate's SMART TRIPPED  Warranty Validation Code: 9BDEA167 instructs me to return to Best Buy for replacement.

Best Buy tells me I have no insurance plan?

What's next?

[CrystalWoW Valued Expert]

To clarify, if the hard drive came out of the computer that you purchased at best buy, it is no longer under any warranty.

[Keiferman]

This from the Seagate website...

The online Warranty Checker may indicate that your Seagate product warranty is classified as an OEM component. This means that the disc drive was sold to a computer manufacturer who used the drive as a part in the assembly of their computer system. In this case, the manufacture of the system is responsible for all disc drive warranty and technical support.

Are you two going to argue about who is responsible?

[CrystalWoW Valued Expert · Accepted solution]

See at the end there: "the manufacture of the system is responsible for all disc drive warranty and technical support." That means the manufacturer (Asus) is responsible for any and all warranties on the product and they only provide a 1 year warranty which has expired. I can assure you that you have no warranty any longer on the hard drive and would need to purchase a replacement which you have already done.