Manufacturer Warranties and Protection Plans

[surrency1992]

Since the MacBook has been retired, What would happen if my computer were to need replacing? Would I get a refurbished one? Would they bump me down to the new Air or bump me up to the Pro? 

[kst8no1]

More than likely they would bump you UP to the MB Air

[deusexmachina Valued Contributor]

You've sent your laptop out for service and the service center has approved the exchange already for you?

If they can't fix your computer, they would probably just give you a store credit for the closest comparable unit without exceeding your original purchase price. If there is nothing comparable, you would get your original purchase price on a gift card.

[surrency1992]

No I was wondering what would happen if a situation were to ever happen.  My brother has a MBP and he accidentally  knocked a glass of water on his and they couldnt fix it so he got a similar MBP. I was just wondering since apple no longer makes my model what would happen if a situation were to arise where they couldn't repair my computer. 

[deusexmachina Valued Contributor]

The policy states that you either get a comparable unit based on the specs of your current computer, not to exceed the original purchase price. If there is nothing comparable that doesn't exceed your purchase price, you'd get a gift card that has your original purchase price on it. In this case, I would assume that you'd get your original purchase price back on a gift card that you can use towards a new computer.

[CrimsonRain]

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deusexmachina wrote:
The policy states that you either get a comparable unit based on the specs of your current computer, not to exceed the original purchase price. If there is nothing comparable that doesn't exceed your purchase price, you'd get a gift card that has your original purchase price on it. In this case, I would assume that you'd get your original purchase price back on a gift card that you can use towards a new computer.

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I would agree with this assessment. A Macbook Pro would be a substantial upgrade to the Macbook and would most likely be more expensive. A Macbook Air is just a different product and does not really have "comparable specs" to a Macbook. A Macbook Air would be comparable in value but not specs therefore a gift card in the amount you paid for your Macbook would be warranted.

[Mariel-BBY Retired: Community Connector]

Hello surrency1992 -

Jesse, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Jesse-BBY Community Connector]

Hello surrency1992-

I hope this finds you doing well and having a great week.

Like the post point out on this thread, in the event your MacBook needs to be replaced, it would be replaced with a computer of comparable technology not to exceed your original purchase price.  You can view the specific terms and conditions by following this link. http://bbyurl.us/GSBTPTerms

I hope this helps!  If you do have further questions please don’t hesitate to ask.

Respectfully,