Manufacturer Warranties and Protection Plans

[walterbrooks]

I purchased a mac a few years ago and it's recently been falling apart around the screen and bottom. I've sent it for repairs before and the problem was fixed but it's now falling apart again, the white around the screen has come off and the metal underneath is visible. I was just wondering if there were any way to check my warranty online to see what is covered, because the damage is worse than the first time I sent it for repairs.

Thank you for your help

[walterbrooks]

Would an admin be able to pull up my warranty? Am I supposed to tag the post in any way for someone to help me?

[Nokia]

Response time is 3-5 business days.

[deusexmachina Valued Contributor]

If you want this resolved quicker, go into your nearest Best Buy store and have customer service look up your receipt. Bring a photo ID or credit card you made the purchase with just in case.

[Dorothy-BBY Community Supervisor]

Good afternoon walterbrooks -

Allan, from our Community Connector team, will be reaching out to you regarding your inquiry.  Thank you!

[Allan-BBY Community Connector]

Hi walterbrooks,

Thanks for reaching out to us on this; given the damage to this computer, I can certainly understand you needing information needed by our stores to arrange for service on this computer. All the store really should need is the service plan number, and I am sending you a private message to gather some personal information I would need in order look this up for you. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,

[TheMan]

Yes, I lost my warranty paper too. and I paid cash for my laptop, and The Geek Squad couldnt find my warranty when they looked it up.... I dont know what to do

[Dorothy-BBY Community Supervisor]

Unfortunately, if you paid cash, there is very little chance of locating the receipt. However, I would be willing to give it a shot. Please send me a private message with your full name and telephone number.  Thanks!