01-10-2011 03:22 PM
I purchased a mac a few years ago and it's recently been falling apart around the screen and bottom. I've sent it for repairs before and the problem was fixed but it's now falling apart again, the white around the screen has come off and the metal underneath is visible. I was just wondering if there were any way to check my warranty online to see what is covered, because the damage is worse than the first time I sent it for repairs.
Thank you for your help
01-10-2011 09:38 PM
If you want this resolved quicker, go into your nearest Best Buy store and have customer service look up your receipt. Bring a photo ID or credit card you made the purchase with just in case.
01-13-2011 02:18 PM
01-14-2011 03:43 PM
Thanks for reaching out to us on this; given the damage to this computer, I can certainly understand you needing information needed by our stores to arrange for service on this computer. All the store really should need is the service plan number, and I am sending you a private message to gather some personal information I would need in order look this up for you. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.
Thanks for posting,
02-07-2011 02:17 PM
Yes, I lost my warranty paper too. and I paid cash for my laptop, and The Geek Squad couldnt find my warranty when they looked it up.... I dont know what to do
02-08-2011 01:51 PM