04-11-2009 06:16 PM
Update on the update:
Called AT&T customer service and told them I thought something had changed with my plan and that the BBY Mobile reps had accessed my account the night before.The woman I spoke to said that my text messaging plan had been removed since it was associated with my phone # and since it was family texting.. that's why my fiance's stopped working also.
Miranda.. just got your message! It was the quickest way. I also called the manager at BBY mobile and left a message. He just called back and the problem had been resolved.
I really and truly hope this was the final last issue. I can't believe there have been sooooooo many issues. This is honestly the craziest thing I've ever been through with a store.
Thanks to all that helped.. I think I'm at a good place right now with the phone and the service. I think this was definitly a learning experience for all at BBY. If anything from this last post... the BBY mobile reps know if they replace an iPhone with a new one, to make sure the plans get put back into place as it was. It sucks I had to be the guinea pig but hey... maybe this will prevent future iPhone protection plan claimers from dealing with all of these problems.
06-27-2009 11:07 PM
06-27-2009 11:17 PM