Manufacturer Warranties and Protection Plans

[gmbjr]

I have 5 intermittent problems with a tv that was purchased for me on December 23, 2008.  I lost the 4 year warranty paperwork so don't know what to do.  This is a small 19" tv, and I doubt that its something repairable based on a lifetime of electronics experience.  I need to know what to do...take the tv off the wall and bring it in for exchange?  what?  Here are the issues:

1) sometimes it will not turn off, whether by remote or pushing the power button.  Unplugging is the solution.

2) almost every time it is used, it forgets the remote even though it was initially turned on and set to whatever I was doing , volume etc.  This is NOT a battery issue.

3) sometimes when it is turned on, it is all fuzz like it's brand new and was never set up.  This has happened 3 times so far.  I am not an idiot; it is set up correctly.  My 50" in another room has been fine for over 18 months now.

4) On 2 occasions it went black during viewing, with the menu in the corner visible but just green, no words, nothing.  The set has to be unplugged and then plugged back in when this happens.

5)  A couple of times while viewing it reverted to a "negative" image...hard to explain unless you remember the celluloid negatives that used to accompany your picture when you had them developed i the old days.

All I want is a replacement tv of the same brand.  It works great and has an awesome picture aside from these annoying flaws, which are obviously  related to a board inside the set.  What to do?  Drive all the way to the store to get an answer?  Why wont they answer the phone at the Oxford valley store location?  Why didnt I get contacted in 24 hours?  cmon Best Buy I havent had any issues before...lets get this ball rolling.

[MobileExpert]

Unfortunately, some stores don't take phone calls seriously, and will turn the ringer down and ignore them.

You have a GS Black Tie Protection plan which requires BB to send the product in for repair. A replacement will only be given if the problem cannot be fixed. Just bring your TV in and BB can look up your plan info with your phone number.

[ajttk1234]

Good luck. Ever actually wait is gs line? Hear them tell customer after customer that they cant help them, not ready yet... Be prepared to come back at least twice.

[gmbjr]

So your telling me, as I sit here looking at the little blue indicator light that wont shut off until I go manually hit the button, that I'll have to do without my TV for weeks or months and go through the garbage I have seen time and time again in this thread, when it would be simple, and in the end no doubt the solution anyway, to simply replace the TV?  What kind of horsecrap

is that, really? 

[gmbjr]

in addition, this site looks like a twelve year old set it up.  It is clunky and unstable.  Isn't Best Buy supposed to be state of the art?  I've seen freebie forums put together by kids that operate better.

[RealGeorgeW Valued Expert]

How do you mean clunky/unstable? I've yet to have any issues posting or getting around?

[MobileExpert]

I see nothing wrong with the site, and I wish you wouldn't insult it whilst asking for help.

The plan you bought provides for repair of the TV, and replacement if it cannot be repaired. Of course it would be simpler to just give you a new TV, but then the plan would be much more expensive, most likely three or four times the cost. If someone goes wrong with your car, they don't give you a new car.

And please don't use profanity. I have reported your post for this reason.

[NicolleHTPRO]

Say you need help with a certain situation. But before you ask them for help, you insult them. Now, how helpful do you think they are going to be?

Kill em' with kindness it goes a long way. And it always works in YOUR favor.

[Elizabeth-BBY Community Supervisor]

Dear gmbjr, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[gmbjr]

Seeing as how it's under the manufacturers warranty, I'll deal directly with LG who was very helpful on the phone when I called and actually called back at exactly the time they said they would.  I expect it will be quickest this way, as when you take a unit to the store , it will go into the "cave" and just get shipped out anyway....but at their convenience.  This way I send it out when the labels arrive, and it should be a 10 day turnaround.  I'd rather not do without my tv but it is what it is.  I would not have begun this thread so irate had somebody bothered to simply pick up the stupid phone or call back.  Two days still nothing at the local level.  I bet the tv is back in my den by the time they bother to contact me.