Manufacturer Warranties and Protection Plans

[stacey2u]

I agree with hbarton88.  I had a similar experience and from what I've read online lately it's not gonna get any better.   I bought my laptop in late Dec.  I went to turn it on Feb 20 something and it would not turn on.  My husband took it to Best Buy and was immediately told it was the motherboard.  The motherboard! So I pay over $600 for a laptop that I got to use for 2 months.  They took it in and now I'm waiting for it's return.   I searched the internet to see if others have had this problem and guess what...?  Seems this is a bad batch of Lenovo laptops and if you had the misfortune of buying one it's just too bad.  Best Buy told my husband that after 4 times of repair we could replace it?  Who came up with 4 times? Others have experienced having to go back to BB more with this same problem.  Best Buy should offer to buy them back perhaps at a prorated price so we can just start over.  This is my first experience buying a laptop and it'sawful.

[ncoclub]

Am I to assume from your post that you did not research your potential purchase before buying? Just saying.....

[Mariel-BBY Retired: Community Connector]

Hello stacey2u-

Sean, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Sean-BBY Senior Social Media Specialist]

Hi stacey2u,

I can’t imagine how disappointing it would be to have a two month old laptop already cause issues for you.  I am so sorry to hear that you were waiting for it to come back to service, as I know that the last thing you want is to be out of your brand new laptop.

Using the email address you registered with the forums, I was able to look up your account and see the service repair on the laptop.  It looks like it was completed today and listed as working and booting properly.  I apologize that we are unable to provide any refunds for this laptop as it is outside of the return time frame.  You mentioned that your husband was told that we would replace it after four services.  This is most likely related to the No Lemon policy with the Black Tie Protection plan that Best Buy offers on most products.

This policy indicates that if your product has three qualified repairs and goes in to be repaired a fourth time, assuming that the repair would also be qualified, we would instead replace it.  More information regarding the No Lemon policy and other terms and conditions can be found at http://bbyurl.us/GSBTPTerms.

Again, I am sorry for any delay that the repair time frame caused and I hope that the laptop is completely operational now.  If you have any questions, please let me know.

Regards,