03-09-2012 07:03 AM
03-09-2012 07:22 AM
Are you a reward zone premier silver member?
Did Lenovo have you unhook the ac adapter, pull the battery and hold down the power button for about 10 seconds? Then put the battery back in and plug the ac adapter back in.
I haven't seen many of these Lenovo models come in for service.
03-09-2012 12:15 PM
Yes, OF COURSE they had me do that. The reason you're not seeing these come in for repair is that Lenovo is requiring us to send them back to them at OUR expense. Then, they don't have the parts in stock, so I get to wait longer.
Please check the recent reviews on your site to see that this is NOT an isolated incident. The reason, I presume, that Lenovo doesn't have the parts to fix this problem is that they're seeing this problem so much, they can't keep the parts coming in fast enough.
Also, Google "Lenovo Class Action", and you'll see many complaints very similar, if not identical to mine.
03-09-2012 12:19 PM
03-09-2012 03:45 PM
The reason you're not seeing these come in for repair is that Lenovo is requiring us to send them back to them at OUR expense.
We can send the computer out to our service center for you so it wouldn't cost you anything. Our service center can service Lenovo computers purchased at best buy under the manufacturers warranty.
So I would see them coming in for repair if it were a wide spread issue.
03-12-2012 06:28 PM
It sounds like you’ve had trouble getting support for your computer. No one expects their computer to malfunction in the first few months, let alone weeks; it’s easy enough to see how you’d be frustrated.
While we aren’t typically able to replace computers outside the return period, we have come a long way in the last few years in increasing our repair support. We have agents who are certified repair technicians for most of the brands we carry at our service centers and agents in store to help you troubleshoot. As AaronE has said, we’d be glad to take a look and do what we can under the manufacturer’s warranty. Just bring you computer and receipt into your local Geek Squad desk and our agents should be able to take it from there.
Let us know if you have any other questions along the way.
03-12-2012 06:43 PM
03-13-2012 08:14 PM
The computer came back today, with scratches that weren't there before.
And, I do have a question. The hard drive is supposed to be 750 GB but, upon booting up the computer, it shows 628 GB free of 653 GB total. What's the deal? Just before the computer broke, I had noticed the same thing had been the case.
I understand that some space is lost when disks are formatted. Everyone online says on a 750 GB hard drive, it will show 698 GB. So why does mine only show 653? A loss of 97 GB? Really?
03-13-2012 11:14 PM
Keep in mind that in addition to a 750 GB HDD not showing 750 GB once formatted (and the whole base 2 math vs base 10 math issue) that the manufacturers usually put a recovery partition on the drive and sometimes have built in diagnostic utilities on the drive as well. These additional partitions won't be visable in explorer.