Manufacturer Warranties and Protection Plans

[Nokia]

gijoe066, what program told you that you have infected files? Many AV programs classify tracking cookies as malware, but don't make the distinction between that and viruses clear. Tracking cookies are obtained just from browsing the internet, and short of blocking all cookies, there is no way around it.

[gijoe066]

THATS WHAT BEST BUY TOLD MY GIRLFRIEND. WHY DO WE PAY YOU 89 DOLLARS AND YOU REALLY HAVE NO CONTROL OVER SOME VIRUS. IF I CAN GET IT FOR FREE ON THE INTERNET, I GOT TO BE A FOOL TO PAY YOU 89 DOLLARS.  I WANT TO KNOW IF THERE IS ANYBODY OUT THERE THAT THEY DIDNT CHARGE 200 DOLLars to fix their computer. i know you guys got a good thing going, dont you. everything is 200 dollars. not to shabby

[Nokia]

Typing in all caps is the internet equivalent of yelling, and is considered rude. Please refrain.

Get what for free? An AV program?

A tracking cookie is not a virus.

No one forced you to have GS fix your computer. It is a service GS offers, and you can choose whether or not to use it. If you feel it is too expensive, you can try to DIY.

[gijoe066]

i want to know how your anti virus program let 34 infected viruses get to a computer? didnt mean to use all capitals

[Nokia]

It's very, very unlikely you have 34 viruses. BB most likely found tracking cookies, which are present on every system. As I already explained, you can't get away from them. They don't do any harm to your system.

[missysmilea]

I have been having the same kind of issues and I am so unhappy with Best Buy's unwillingness to help. My HP Pavillion Notebook's motherboard went out 5 days after my "unrenewable" service plan expired and the beset that Best Buy will do is give me a $75 gift card. That is no where near the cost of replacing a motherboard! It looks here that the Geek Squad agents are just as unhelpful. I am definitely spreading the word about my bad experience to everyone I know on facebook and twitter and every client of mine that I meet. It's just plain ridiculous.