Manufacturer Warranties and Protection Plans

[cdblankenship]

Purchased a LF french door bottom freezer along with stove and dishwasher in January 2007. I purchased the 5 year extended warranty - thank goodness. The refrigerator has been a nightmare for me. I had service in February 2007, November 2008, and twice in June 2009. The door gaskets have been replaced twice because they are a poor design and just keep coming loose and tearing. My recent issue was the lights in the refrigerator wouldn't turn off and this melted the plastic lens cover and also dimpled the ceiling of the refrigerator. I read many, many comments on other forums/blogs discussing how people often found the refrigerator with smoke coming out of it. Luckily I found mine overheating before the smoke started. So the service tech comes out, sees the problem and orders several parts including a main comtrol board., This results in having to be home twice to meet the tech and I do work a full time job. This main control board didn't even last a week and the tech came back out yesterday and he's ordering another one. This is another day off work to be home for service. He tells me about a 5 day no-cool policy in which the refrigerator could be replaced. I just called the customer service number and talked to them to see when the parts might be here. They have me scheduled for next Tuesday, July 7, which is another day I will have to be home. My refrigerator hasn't worked since this past Sunday. WHAT HAPPENED TO THE 5 DAY NO-COOL POLICY FOR REPLACEMENT?? This also represents my fourth service call which should qualify this for a LEMON REPLACEMENT. Seems that all the customer service reps I talk to can do is forward my request on to someone for review that takes 3 to 5 days. It's July and 90 degrees and this weekend is the Fourth of July holiday that I had planned to have several family members for a cookout celebration. I can't do that without a refrigerator. We can manage without a lot of things in our home but a refrigerator that is working is a necessary item. Not to mention the food that we've lost. 

Me advice would be not to purchase a LG product. I've had mothing but trouble from my refrigerator. And trying to have it repaired or replaced is causing me a lot of anxiety. And many lost work days which I cannot afford. I'm working on four days to meet the tech over this control board issue. And the GOOD LORD only knows what will fail next. Apparently LG had changed the design in the newer models for the light control, the door seals, and the main control unit.

Could someone please help me and let me know just what it takes to get this junk replaced.   

[cdblankenship]

I see that I'm NOT going to get any response this way. Same as the reps on the phone. I'll post on some other blogs.

[mstng87gt Trusted Contributor]

You will receive a response from one of the Mods.  Depending on how many posts it can take a day or two. 

[Nokia]

Yeah. So far it's only been one day. It will take a few days for a Community Connector to respond. In addition, they only work normal business hours. Remember, there are many customers but few of the CCs. Please be patient. 

[Elizabeth-BBY Community Supervisor]

Hi cdblankenship,

Certainly a no-cool refrigerator repair issue is the worst kind imaginable.  I'm sorry you haven't gotten the support you needed throughout this process.  I have asked Allan on my team to see how he can help resolve this quickly for you.  You should hear from him soon.

Thanks for your continued patience,

[Allan-BBY Community Connector]

Hi cdblankenship,

This sounds like an extremely upsetting repair, and the fact that you took off multiple days from work to still not have a functioning refrigerator I’m sure makes it even more frustrating. I believe I finally have a resolution for you and am sending you a private message with that resolution. To check your messages you should make sure you are logged into the forum and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,
Allan
Community Connector
Best Buy® Corporate