Manufacturer Warranties and Protection Plans

[joan30290]

My 50 inch lg plasma was bought at BEstbuy, after a month, the tv had to have a new main board. NOW, the tv when powered up, shuts down. After extensive research on the net about this problem, it may be the power supply board. I talked to LG and they said to call the designated repair for this area. Guess what...he wouldn't come this far. So, I write LG, no hlep there. Then I call the Geek Squad. Got an appointment and waited. The service man arrived, almost dumped the big screen on the floor. Instead of moving out the cabinet, he wanted to turn the tv on its pedestal. I suggested he move the base unit as well and was informed "he would take care of it!". All he did was write down the model and serial number, turn it on twice and proceeded to inform me it was the plasma display board or maybe the power supply. Gave me the prices for parts and asked me twice if I wanted to reschedule. WHY was a power test not preformed? Or even the back removed to check the capacitors or anything else. What kind of "paid diagnosis" is this? He call GS and asked them to reschedule me and I've heard nothing. I have never seen such poor service on a diagnosis call and this man appeared totally imcompetent.

I am ready to go elsewhere to buy a completely new plasma and it sure won't be Bestbuy! Probelms during the entire ownership of this tv. Perhaps the brand, maybe, but lack of customer support even when willing to pay leads me to believe they sell inferior products and don't stand behind them

[ABomb]

I also wanted to inform you that you probably wont hear anything for a few days. It normally takes about 3 business days for a CC to respond. Could be sooner but i can almost guarantee you that you wont hear anything before tomorrow from a CC.

[Dorothy-BBY Community Supervisor]

Hello joan30290 -

Allan, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your patience until he is able to contact you! 

Regards,

[joan30290]

I look forward to a response. I was contacted by GS yesterday afternoon and asked if I cancelled the part order?! Would not know where to begin to do this and was flabbergassted. Supposedly this matter is being "looked into" and I will be called later.

Still no appointment to review the tv or install a part that not only was cancelled but the price difference between what the tech quoted me and the GS phone rep quoted is significant. Again, the right hand doesn't seem to know what the left hand is doing and I'm caught in the middle. I do hope someone can service a tv that was purchased and now is a boat anchor and no support.

[Allan-BBY Community Connector]

Hi joan30290,

I’m sure having your TV repaired, after only owning it for a month, hasn’t made you feel like it is the quality that you expected. I can also understand you expecting our technician to perform a thorough diagnosis of the problem, and given the fact that you are paying for this latest repair you definitely should be able to expect this.

It sounds like the TV is now no longer covered by the manufacturer’s warranty, and unfortunately LG doesn’t have an authorized service center that works in your area. I wasn’t happy to hear that after choosing the Geek Squad® to repair your TV you have decided to take your business elsewhere because of the service you have received so far from us..

I would like to look into this, and hopefully earn your patronage back. I am sending you a private message to gather some personal information I would need in order to assist you. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,

[joan30290]

LG did have at last week's checking, a repairmen for this area, he decided it was too far for him to travel though and decided not to with his family problems. End of story there.

I called Geek Squad as they were representing the store where I purchased the television and over the years, many, many other items.