Manufacturer Warranties and Protection Plans

[mariano42]

I purchased a Klipsch S4 earphones on Janurary 9, 2011 and I've been having issues with the cable which is an internal problem that effects the left ear. According to Klipsch's website I'm still under their 2 year warranty. I've went to 2 different best buys to do an exchange with the original receipt  and there was no problem. But today (4/29/12) I visited the Best buy located in Brooklyn's Atlantic Mall Center and my warranty was not honored by the store manager. I mentioned klipsch two year warranty and their instructions on going to the authorized retailer (Best Buy) for repair or product replacement and I was denied despite being under Klipsch warranty. I was told by the manager herself that in order for me to do the replacement in the store I must purchase a best buy warranty and I can do a product replacement for two years with best buy. She implied that Best Buy's warranty supersede the manufacturer's warranty.

How is this possible despite the fact that Best buy and Klispch have a contract and Klipsch warranty states " To obtain a repair or replacement under the terms of this warranty, please return to dealer first, if possible, and the dealer will direct you accordingly for repairs or replacement. You will be required to submit a copy of the original receipt."? A previous manager honored the manufacturer warranty and she stated that he was wrong and she didn't even research or looked at the Klipsch's warranty policy (Unprofessional).

I would like to hear from a Best Buy rep about this and a solution.

[CrystalWoW Community Veteran]

Sometimes stores can honor the manufacturers warranty in store and sometimes they can't. Their system tells them whether they can or not. That is why Klipsch states, "if possible" so just contact Klipsch.

[Ryan-BBY Senior Social Media Specialist]

Hello mariano42  -

Jesus from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[LiquidTension87]

You mentioned that you went to 2 different Best Buy stores and had no problem with the exchange...is this your third set of headphones?

[Jesus-BBY Senior Social Media Specialist]

mariano42 –

Thank you for your message. I am sorry to hear that you have been having issues with your Klipsch S4 earphones. I can understand your frustration and for that I offer you my sincere apologies. I’d be happy to help you with this problem you are experience and see what we can do to help. I am going to send you a private message to gather some information from you. To check your private messages, ensure you are logged into the forum and click on the envelope on the upper right hand side of the forum.

Thanks,