Manufacturer Warranties and Protection Plans

[mfg1122]

I have a 58in Samsung plasma TV. A little over a year old. Recently a black bar started flickering on the screen anytime the picture got bright. I have tried contacting best buy. Went into the store where I purchased the television. Was rushed out the door by an employee smugly telling me to call squashed. Called squashed only to find out that there are no TV technicians in store. Would have to be sub contracted out. Which they didn't inform me when I purchased the TV. No problem. So made all the calls. Listened to all the automated junk. Finally got someone from squashed who could schedule me an appointment for service. When the service day came I took the day off of work. Only to wait like a fool for someone to come. Because the message from whomever to whomever wasn't relayed. So I contacted squashed again only to schedule another appointment for a week later. Meanwhile the black bar flashing on my screen is getting worse and worse. Is the only way to get it fixed is to lug the TV back into the store and just demand to be taken care of? Because nobody seems to be able to help

[deusexmachina Valued Contributor]

What is squashed?

The store will not be able to help with MFG of GSBTP repairs as they are only able to service TVs 37in and smaller. A community connector on these forums will contact you in 3-5 business days to help you set an appointment or see what the issue is with your current scheduling.

[Ryan-BBY Senior Social Media Specialist]

Hello mfg1122  -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi mfg1122,

After taking the day off of work for nothing I can completely see why you would be upset that no one showed up, and I really am sorry for any failures on our part. I would like to work with you towards the fastest possible resolution to your concern, and am sending you a private message to discuss this. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,