03-27-2009 01:53 PM
The reason I don't put much stock in A+ is because it's fairly simple, and is just a paper test. There's no hands-on tests. Any John Q. Public can buy an A+ test teaching book and end up passing the test. That doesn't mean they know a thing about fixing computers.
03-27-2009 02:42 PM
So what qualifications are required to get hired on as a Geek Squad agent, then? Is there any sort of testing to gage if the person does in fact know how to work on computers, or not? Or do you just need to be a warm body that can be taught the basics?
As GeraldRose said, when you take your computer to a place like Best Buy or Fries to have it worked on, you expect that they've hired qualified people. I am sure that most of the GS agents are qualified or even over-qualified to work on computers. When I take my car to a repair shop, I expect that the guy working on my car is qualified to do the work. I'd be distraught if I took my car in for an oil change, only to find out that the new guy who's never done an oil change before ruined my engine... just like so many reports on here of someone taking their PC in to get something minor fixed, and it being returned to them in worse condition.
Don't mind me, I'm just rambling.
03-27-2009 03:23 PM
I have never applied to GS, but from what I understand, experience does play a BIG part. If you have almost no experience with computers, it's unlikely they'll hire you.
But again, in-store GS agents perform very minor repairs. Most likely a complete newbie would be given something automated to do, like the automated diag and spyware removal tools. Yep, most of what in-store GS does is just run software. Very little of it is hardware.
03-28-2009 04:39 AM
04-02-2009 11:33 PM
04-02-2009 11:44 PM
04-03-2009 01:03 AM
No one can tell you whether it's worth it or not.
Giving an example of how it's worth it to one customer I helped.
He bought a Apple desktop(a G3 I think?) about 3 years ago, it was sent off to service and approved for junk out... he walked out of the store with a brand new, 24" Apple iMac.
That's pretty good potential value to me. Let alone that your computer will be covered for repairs if the it suffers any accidental damage.... plus you can receive a free replacement AC adapter, and a free battery after the first year you own it....
04-03-2009 10:04 AM
04-03-2009 10:45 AM