05-04-2009 01:32 AM
I bought a Samsung LED television yesterday along with the protection plan. The television was defective and I had to exchange it for an identical television. The new one is fine. The customer service rep did not exchange the protection plan though when doing the exchange,she just returned the telvision and resold me an identical set.
The plan is listed under the returned television but is not on the new television.
This worries me because after reading through the terms and conditions it says that the plan needs to accompany the item with the serial number listed with the plan but if the plan was not exchanged along with the new set this will not be the case.
Basically my question is: When you do an identical exchange for a product covered by the plan, does the plan need to be returned and resold with the exchange as well?
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05-04-2009 11:06 AM
05-04-2009 05:21 PM
05-04-2009 06:57 PM
05-04-2009 08:42 PM
I appreciate the comments so far.
I called the store that did the return today and the clerk I got on the phone started by saying "I think it covers the new TV, but let me check." After a 10 minute wait on the phone he came back and said "Yeah, I asked around and we think it should cover the new TV."
Not very confident with the answer I asked him if it would be better if I just came in and had it returned and resold so I could have some piece of mind. He said I could do that but I would have to bring the TV back in again too so that they can get scanned together...which would be a pain because it is a very big TV. Now why would I have to bring it back in so it can have the plan on it if "it should be covered".
I called a different store in the area after that and this time the same response. "Yeah, I think it is covered but hold on" only a 5 minute wait this time "Yeah, we think it should be covered. Asked the same question again and she said the same thing. I would have to have the TV with me so they could scan the items together.
I don't want to over-worry but I also do not want to get Jacked in 2 years if a $3,000 TV goes bad and they say the TV I had the plan with shows it was returned.
I am really confused.
05-05-2009 11:40 AM
05-05-2009 12:43 PM