Manufacturer Warranties and Protection Plans

[pardee]

I think they must have changee the warranty in Insignia because they have gotten a rash of them going bad, I have a Insignia 50" Plasma the picture just went out, after 18 months and it is $500.00 to fix, Insignia does not even care to respond to my emails so no more shoping at Best buy for me.

[Adamtech Emerging Expert]

What info were you trying to obtain through email?

[pardee]

A solution to my problem, maybe even someone who cares about the product they put their name on, my ultimate goal was to get the TV repaired, it is a waste to have to get a new one.

[Adamtech Emerging Expert]

Those of us on here do care. The best place to start for a TV that large is 1-888-BestBuy. They should be able to setup for the repair and get you an estimate.

[Dorothy-BBY Community Supervisor]

Hello pardee -

John, one of our Community Connectors, will be reaching out to you shortly.  Thank you for your continued patience!

[John-BBY Community Connector]

Hello pardee,

I was disappointed to read about your TV failure and need for repair.  Repair situations are always frustrating and inconvenient as I know from my own experience.  I’m also aware that repairs can be expensive if the factory warranty is expired and there isn’t a protection plan covering your TV.

For Insignia TVs, Best Buy® is the exclusive service provider.  We do our best to respond to your service needs as promptly and inexpensively as can be done.  Unfortunately, if the repairs are to be done outside of the factory warranty, you would be responsible for the fees for labor and parts.  As consumers, this is the risk we all take if we elect not to purchase a protection plan, that product failures become our financial burden.

If you’ve had trouble scheduling service, I’ll be happy to work with you to get an appointment set.  If you’d like me to help with this, please send me a private message here on the forum.  To send me a private message, click on my user name and then on “Send this user a private message” under Contact on the next screen.

Sincerely,

[pardee]

Same old Story Sorry It is out of warranty, I am sorry but a 18 month old TV should not need warranty work Insignia and Best Buy need to take ownership of the quality of their products they sell.

[Nokia]

You're exactly right. It shouldn't. But it did. It happens. Life isn't fair. That's why you have car insurance, homeowner's insurance, and yes, the GSBTP. Any type of insurance is basically gambling, and gambling is inherently risky.

From a completely personal standpoint, I'd say it's you who need to take ownership of your own actions. You knew the warranty on the product when you bought it. You declined the GSBTP/PSP. You basically said "I am confident that this unit will not fail within one year. If it does, I agree to the consequences."

I've had expensive products last weeks, and cheap things last a lifetime. My grandmother has an 80 year old fridge that is still running, while my father has a two year old dishwasher that's having problems.

[pardee]

Well I believe I have taken responsibility for my actions, I know Best Buy and Insignia do not care, I know that I am going to have to buy a new TV, but they have taught me one thing shop elsewhere, all you have to do is read the message boards its a pretty good indication that Best Buy does not care.

[Adamtech Emerging Expert]

We do care but certain things are beyond our control.