Manufacturer Warranties and Protection Plans

[DanTos8715]

What is the normal time frame for a Best Buy response on this forum?  Just curious.

[Adamtech Emerging Expert]

It usually one or two business days for a Community Connector to reply to your post. I would try to help but I am not that great at televison repairs.

[DanTos8715]

It comes as no surprise to me that it has been almost two days and yet I still have no response to this forum post from a Best Buy representative who can assist me, or a reply to my email that I sent to Best Buy customer service.  I mean why would it surprise me, after numerous failed attempts at trying to get the support of Geeksquad/BB Customer service over the phone.  You would think that a company in these economic times would value customers, especially those who pay extra out of pocket expenses for a additional service plan.  It looks like the Better Business Bureau is my only option.

[Nokia]

It's actually only been 1.3 business days. Be patient. There are many customers here.

[Elizabeth-BBY Community Supervisor]

Hi DanTos8715,

I'm sorry for our delay in replying to your post - unfortunately, depending on volume, we're not always able to get to these as quickly as we'd like; still, rest assured that we take each post very seriously.  I have asked Jacob, one of our Community Specialists, to look into this and see how he can help.  You should hear from him within the next few business days at the most.

[Jacob-BBY Community Connector · Accepted solution]

Hello DanTos8715,

I was disappointed to hear your situation with your new television.  Having a new TV fail so quickly has got to be very frustrating and I thank you for sharing it with us.  Typically we would exchange a TV that is having a hardware defect and is within its return and exchange policy.  I apologize that was not the immediate resolution.

I was glad to see that Kyle from our Consumer Relations department was able to work out a resolution with your local store management.  If you need any additional help, please let me or Kyle know, and we can further assist.

Thank you for your post,

[DanTos8715]

Yes, I was contacted Friday evening regarding an exchange.  I went and exchanged my tv tonight for the same model.  Everything is set up and appears to be working properly.  Thank you to those who helped reverse this situation.

[mstng87gt Trusted Contributor]

Glad to hear it was taken care of.

[shrrtrver10]

Glad to hear things worked out for you.

[justmary]

good to hear things worked out for you!