02-17-2011 11:40 AM
Here is an update, Geek Squad came back out on 02/11/2011 and replaced the Main PNB for a third time (It looks like with used parts) in the line status of the work order is says used. I am sure if that is not correct someone will explain this. The Tech left and we put in a movie and thought when there was not a shut down in the first 20 minutes we were finally good to go! But our hopes were dashed at the thirty minute mark when the T.V just reboots for no reason. I called Geek Squad and left a detailed message as it was after normal business hours. I clearly explained who I was with the customer ID# and the work order number and still have not had any response from them. I am calling back today at 10:00am when they open to really say how many times do we need to keep playing this game? When will you fix my T.V or when does the lemon law come into play. If I were to add up my lost work hours over the past times they have been to my house (between 12:00 and 4:00) it would come to 20 hours. That means my T.V has cost me $650.00 to purchase and another $350.00 to watch it. I would hope that at some point I could say it was fixed or something like they made it right or something here but I am not seeing any help from Best Buy to make situation any better and I am done with them and this T.V. Don't take the chance
02-17-2011 12:18 PM
Well called at 10:00 and they need to send a tech out to verify the problem to determine is an exchange is ok. Well I am glad to at least hear after the fifth visit perhaps I might really get fixed! Time will tell
05-20-2011 04:33 AM
05-20-2011 08:06 AM
GIVE EM HECK MIKEY. "CUSTOMER SERVICE" ARE FOREIGN WORDS TO BEST BUY. ONCE YOU GIVE UP ON
GETTING SATISFACTION, TELL ANYBODY WHO'LL LISTEN WHAT A SORRY COMPANY THEY ARE. THEIR RESTOCK
POLICY ALSO SUCKS. THEY COULD LEARN A LOT FROM L.L. BEAN AND LANDS END, BUT THEY WONT.
P.S. UNBELIEVABLE--I HAD TO REMOVE THE WORD HEL* IN ORDER TO SEND THIS !!!