Manufacturer Warranties and Protection Plans

[Wowtheysuck]

best buy WARRANTIES suck and they are no help, i had a problem with my ipod and they worked on it and i got it back and it was broken and they said they couldnt do anything about it and i was suppose to have them as our sponsorship for our club and they never did ever call back or anything and the warranties are a peice of crap and they need to get some things together because i aint going to thiss place anymore. SCREW BEST BUY

[Nokia]

Wow, run on sentence.

If you give us some more details about your experience, we'll be able to help.

[mstng87gt Trusted Contributor]

I am very confused as in what took place, could you please Elaborate on what happened from the beginning.

[John-BBY Community Connector]

Hello,

I was disappointed to read of your service experience.  We do our best to make sure that repairs are completed promptly for problems covered under your protection plan. 

Unfortunately, not all problems with iPods are covered (such as physically damaged units) or may need to be shipped to a Best Buy® service center to have the repair completed.  Any repair situation is frustrating and we do our best to make sure there is as little inconvenience as possible.

I’m sorry that you didn’t hear back from your club sponsorship request.  You may certainly contact our corporate Community Relations department at 612-291-6108 to discuss possibilities for sponsorship of your organization.

If you’d like, I can give a more thorough response if you’ll provide additional details about your situation.  To send me a private message, click on my user name and then on “Send this user a private message” under Contact on the next screen.  I’ll do the best I can to address your concerns.

Thank you for taking the time to write to us!

Sincerely,