08-20-2010 12:53 AM
08-20-2010 11:07 AM
08-20-2010 11:52 AM
Welcome to the forums!
I don't blame you for venting your aggravation with us here on the forums; in fact, I'm pleased that you addressed your concerns with us. I will do my best in providing clarification to your unanswered questions.
If and when your iPod encounters problems within your PSP coverage plan, like you have; you can choose to either have it repaired or have a Rapid Exchange repair performed. As you've noticed, the Rapid Exchange provides you with a refurbished model within 3-5 business days; whereas having your iPod undergo a service repair generally takes 2-4 weeks. Also, if you have 3 certified RE or service repairs performed, and a 4th one is needed before your coverage expires; then you'll receive a new iPod out of the box. In case you don't have yours handy, you can consult a sample of the terms and conditions here for additional questions about your coverage. I'm sorry for any inconvenience that you've experienced up to this point.
I have the necessary information I need, and will keep you posted with any updates to your service order. If you'd like, you may also check status updates by visiting http://www.geeksquad.com/ and clicking on the "check repair status" tab near the top of the page, then enter your service order number.
Let us know if there's anything else we can help you with by responding to this topic, or if you wish, you may send me a private message by clicking on the "Private Message" link within my signature bar.
Thank you for sharing your experience with us here on the forums!
08-20-2010 04:27 PM