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Jacob-BBY
Posts: 1,545
Topics: 46
Kudos: 110
Blog Posts: 7
Solutions: 108
Registered: 09-18-2008

Re: I was literally just told that Geek Squad can't do anything.

Amnak,

 

Thanks for that information.  I'm currently working with the service center to move things along.  I will give you an update on Monday.

Jacob|Community Connector | Best Buy® Corporate
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Jacob-BBY
Posts: 1,545
Topics: 46
Kudos: 110
Blog Posts: 7
Solutions: 108
Registered: 09-18-2008

Re: I was literally just told that Geek Squad can't do anything.

Amnak,

 

I apologize for not getting back to you yesterday.  The item is being worked on by the apple team at our service center.  Its progress is being monitored by both the teams supervisor and myself.  I have also arranged for next day air back to the store as soon as it is complete.

 

I will keep you updated.

Jacob|Community Connector | Best Buy® Corporate
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Member
Amnak
Posts: 11
Registered: 11-05-2009

Re: I was literally just told that Geek Squad can't do anything.

Thank you so much I Hope this will be the last time :-) . When i get it back should i stay with it for a week if i find anything wrong  or take it back right away? Only assuming that there is another problem ,hopefully not.

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Jacob-BBY
Posts: 1,545
Topics: 46
Kudos: 110
Blog Posts: 7
Solutions: 108
Registered: 09-18-2008

Re: I was literally just told that Geek Squad can't do anything.

Amnak,

 

The final part that they needed arrived today and should be installed shortly.  Thanks for your patience!

Jacob|Community Connector | Best Buy® Corporate
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Jacob-BBY
Posts: 1,545
Topics: 46
Kudos: 110
Blog Posts: 7
Solutions: 108
Registered: 09-18-2008

Re: I was literally just told that Geek Squad can't do anything.

Amnak,

 

Your laptop is at the store and is in the process of being received and tested.  So, it should be ready to go any moment!

 

Enjoy!

Jacob|Community Connector | Best Buy® Corporate
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Member
lorddragon_62
Posts: 24
Registered: 12-03-2009

Re: I was literally just told that Geek Squad can't do anything.

aka no lemon, you need three qualifying tags and a forth issue requiring a repair. but i have had my toshiba in 6 time for the same thang and its stell not fix it stell shotes down like it has not power and tack 3 to 4 time trying to git it powered back up and you people say its fix LOL

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