Manufacturer Warranties and Protection Plans

[Alexzandra1212]

I called customer service again, and was transferred to a supervisor and was told that tomorrow an in home manager was going to give me a call before 12:00 pm to see if I qualify for getting a replacement tv.

I hope they call.

I hope I will have a working tv.

I hope Best Buy lives up to there standards.

I am worried however because my tv is now around four years old and they will not be able to replace it. I paid over $2000 for the tv and added the four year warranty and then added a one year extra warranty.  It is also a 52 inch tv.

I hope if they replace the tv it will come to the same amount and include at least a four year warranty.

I would be wonderful to have a tv again.

[Nokia]

If your TV is replaced, it will be replaced with a unit of comparable specs. The primary considerations are display technology, screen size, and resolution. The replacement cannot exceed your original purchase price.

You mentioned bulb, so it's a projection. You'll end up with a 52" LCD or plasma (because projections are pretty much gone) of whatever resolution your current one is, which I'm guessing is 720p. The brand will most likely be an Insignia, which I believe carry a two-year mfg. warranty.

The replacement will fulfill your current PSP, so if you wish your new TV to be covered, it will be necessary to purchase a GSBTP plan for it.

Now, looking at BB's current 52" offerings, there is nothing below $2000. The cheapest is a 1080p Sony for $2200. This appears to be because 52" is not a very popular size anymore. Unless you are wedded to that size, I'd recommend asking them to step you up to a 55".

The cheapest 55" is an Insignia, however it looks like it is or will be discontinued soon, as very few stores have it. The next one up is, again, a 1080p Sony, which is $1900 ($1710 on sale).

Keep in mind that this is just my opinion, and I'm not affiliated with BB, so BB is in no way obligated to what I've said.

[Nokia]

BTW, on that 55" Sony I mentioned, a 4-year Standard GSBTP plan is $250.

[conradmr]

I do not respond to these issues very often but I do have to say - Best Buy remember that it was "your technician" that lost the piece. This customer "should not" have to pay for anything in the replacement of this television (including a warranty). "You" have made this television no longer repairable.

I am still a loyal customer of Best Buy and hope to remain that way.

[Nokia]

When a TV is replaced outside the mfg. warranty period for any reason, the PSP is fulfilled.