Manufacturer Warranties and Protection Plans

[mrG]

So far I have returned this i pod 3times first one I bought brand new couple mounths latter it crashed sent it in recieved on back scratched and the head phones didnt work,next one came back scrathced and it crashed when I tried to update it sent it back received one back scratched and the wi fi didnt work it crashed,sent it back just received that on e back today sides worn its scratched and it wont up date it dosnt due nothing so far I have a papper weight worth over 200 dollars and since I bought it in september I used maybe 2 to three weeks Im sure glad I bought that Expensive Insurence plan when they send you back junk that dosnt work!!!!! So maybe the 4th time it might come back in peices and I can get some enjoyment out of by shacking the box and singing thats the most music Ive listen to in along time since last time it took 3 weeks to get it back!!!!!!!

[Elizabeth-BBY Community Supervisor]

Hi mrG, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within a maximum of 3-5 business days.  Please note that it may be sooner depending on the complexity of your issue and the current volume of posts.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[John-BBY Community Connector]

Hello mrG,

I’m sorry to hear about your experience with iPod repairs.  I like my iPod a lot and don’t know how I’d get along if I didn’t have it.  We endeavor to make sure that repairs or refurbished units (it sounds like you’ve been participating in the iPod Rapid Exchange program) are received by our customers promptly and working efficiently.  It seems like we’re not living up to that standard for you and I apologize for that.

I’d like to look into your situation but need more information from you, so please watch for a private message from me.  To check your forum inbox, please sign in with your user name and password and click the envelope icon in the upper right.
Thank you for taking the time to make us aware of your experience.

Sincerely,