I’m apologize for the confusion surrounding the free GPS updates that come with your Insignia™ GPS navigator. I’ll do my best to clarify the situation for you.
Your purchase of this navigator comes with one year of free map updates which are available up to four times per year. As updates become available, a notice will be sent to your GPS device. Updates are available at the Geek Squad® bench of your local store. After the year is up, continued updates are available for an additional annual fee.
I’m not certain why your local Geek Squad® agents would not know about this, but I’ll make sure that I pass along your concerns. If you have any additional questions or comments, you’re welcome to send me a private message and I’ll be happy to address them. To send me a private message, click on my user name and then on “Send this user a private message” under Contact on the next screen.
Thank you for taking the time to write us about your experience.