Manufacturer Warranties and Protection Plans

[deusexmachina Valued Contributor]

Your case has been assigned to a Community Connector... give them a few days to look into the issue and contact you afterwards. There is no need to keep posting stuff...

[CrystalWoW Community Veteran]

The comparable model is any 55" 240 hz LED, such as this, 

Toshiba 55" Class / LED / 1080p / 240Hz / 3D / HDTV

Model: 55TL515U | SKU: 2355629

This HDTV features 3D technology for stunning, lifelike graphics and Audyssey EQ sound enhancement circuitry for immersive audio. Four HDMI inputs allow easy connectivity. To build a complete 3D home theater system, you'll need to purchase 3D glasses designed for this TV. You'll also need a 3D Blu-ray player and high-speed HDMI cable; and we recommend an A/V receiver that is compatible with 3D products. Smart TV Get a world of instant entertainment on this smart TV. Connect to the Internet and stream movies, listen to music and access a wide variety of other content on your HDTV. Learn more about smart products. Skype

 5 Read reviews (2)

Sale: $1236.99

So there is a comparable model for teh amount of money they gave you.

[pramos07]

The thing that everyone I talk to doesn't take into consideration is that 4 Best Buy employees have already confirmed that there was no comparable sku. It is apparant that there wasn't one and that's why they gave me the t.v. with no similar specs!

All LED t.v.s are not the same. There are four different types and mine was the kind that had a full array of LEDs behind the screen rather than just on the edges or whatever other configurations they had. 

A comparable product means a comparable product. Not the cheapest product with the most specs in common! If they are telling me that the similar technology from LG is worth more now then it means I bought a good product! It was the best when I bought it and they NOT giving me something comparable! They arleady told me that nothing was comparable!!

[CrystalWoW Community Veteran]

There is several comparable skus. The Toshiba is backllit, not edgelit. There are many products that are comparable under your purchase price so no you are not entitled to your full purchase price back on a GC.

[pramos07]

Then why did 4 employees tell me that there wasn't a comparable one because the most comparable one was $4000? Did they not OBVIOUSLY have nothing that came close to what I had, and thats why they decided to credit me for the t.v.. 

CAN IT BE ANYMORE CLEAR THAT I WAS CHEATED!!!!

55" LG BACkLIT-LED 240Hz

vs

60" Panasonic PLASMA 600Hz

Is it not clear that they were not going by comparable specs, rather than by a price that they saw fit? 

[CrystalWoW Community Veteran]

There is a comparable prodcut that is 1236. You got 1400 something. You weren't cheated.

[pramos07]

Then why did 4 employees tell me that there wasn't a comparable one because the most comparable one was $4000? Did they all lie to me?

[deusexmachina Valued Contributor]

They might have missed the Toshiba. Per the terms of your service plan, you should have gotten $1,236 on a gift card instead of the $1,438 that they gave you, as the Toshiba Crystal linked is the most comparable unit to the one you had.

[pramos07]

The MOST comparable t.v. to my 55" LG Backlit LED 240Hz t.v. would have been a 55" LG Backlit LED 240Hz t.v.. LG is not out of business, the technology that was in my t.v. is still being used, and the Best Buy store I went to did in fact carry t.v.s that were more comparable to my t.v. 

The most comparable sku IS NOT the panasonic or that toshiba. Several different people have comfirmed that the most comparable t.v. is one that is more expensive that what I paid for. Period. Not a cheaper $1236 one. 

[CrystalWoW Community Veteran]

Brand's are NEVER taken into consideration sorry.