Manufacturer Warranties and Protection Plans

[hutteto]

Why are brands not taken into consideration?  Its like getting a Kia and an Accura.  Brand should count, it counts in everything else.

[pramos07]

The manager himself said that their computer has a system that generates the most comparable sku. Do you understand that? 

He said that that could not be changed. So If its a computer system that is picking the most comparable t.v. then I dont think you can simply go on Best Buy.com and find the cheapest one that satisfies most of the specs to find the most comparable. That is unless I was lied to. 

I was told that the most comparable t.v. to mine was more expensive then what I paid for. Do you understand that?

[CrystalWoW Community Veteran]

The terms and conditions call for technologically similar items. Different brands do not equal different technological specifications. Brand preference is entirely subjective so can't be taken into account.

[CrystalWoW Community Veteran]

The computer generated the sku that gave you the 1400 bucks. That is how the gift card was generated, from that comparable sku. I was simply pointing out that you could get a technologically similar t.v. for less than what you have to spend on the store credit.

[Xanthis]

Brands are never taken into consideration because it is the features that must be matched. 

For example, X brand tv with ABC features sells for $1,799.  Next year, that model is no longer offered, however they offer 2 other models, one with AB features for $1,699 and one with ABC features for $1,999.  They can't make you take the $1,699 TV because it does not offer the same features your original TV had.  Also, you did not pay $1,999 for the TV, so they must look elsewhere, and look, brand Y offers a TV with ABC features for $1,299.  So you can have that TV for an even swap, or take that $1,299 and put it towards a different TV.

It appears that the store may have had an issue, since so many community members have found other comprable models for your issue.  Just hang on for a bit and a Community member will be with you.

[deusexmachina Valued Contributor]

That and the LG look sold out everywhere...

[pramos07]

Really? The computer generated a t.v. with not one comparable spec to mine and and I'm supposed to just take that as the most comparable value? No. Like I said I was told numerous times what the technology of my t.v. was actually worth, and it was more. You can go ahead and find all the somewhat comparable tvs you want and say that I could have gotten the price for that one. 

What they are telling me is that THE MOST comparable tv is too expensive. So they are going to give A comparable tv that costs the least possible instead of giving me what I paid for. Thats whats going on no matter which way you put it, and it is wrong. Like I said, I dont plan for this issue to be fixed, but i just want  to let the most people to be aware of Best Buys shadyness when it comes to long standing customers who buy $2000 tvs there, and discourage as many people as I can from buying there warranty. 

[pramos07]

*they're

[pramos07]

*their

[pramos07]

It seems very possible and even likley that at times Best Buy gives customers what they have "said" was the most comparable sku, when in reality there was no comparable sku, because the most comparable sku was more expensive. It just seems like something a trusting customer could completely be oblivious about, and that what the value they get depends on whether their manager feels like they should give them what they truely are entiled to, or what they think they can get away with. This just seems like something that can mean hundreds of dollars per customer and thousands of thousands of dollars in the big picure that Best Buy is keeping from their customers. When hearing about all these class-action suits on the news lately, it makes me wonder..