My Situation has finally been resolved
I FINALLY received a replacement camera & lens. This is not to say that I am happy with Best Buy. The only apology I received through the entire process was from the services manager at the Wilkes-Barre Store as he handed me a new D90 (which I better not find out is Gray Market)
It is obvious to me that the Geeks in Wilkes-Barre never attempted to find my lens after they lost it - BY SENDING IT TO PERTH AMBOY NJ rather than correctly to the Precision Camera service center in Enfield CT. Yeah, that's right -- Precision reviewed the tracking and saw that my original camera took a trip from PA to Enfield CT via Perth Amboy NJ. Why?
Why does it take me as a customer less time to find out more of the what where and who then BB employees? Or was it purposely being covered up?
Why was I being channeled down the extended warranty path when THERE WAS A LOSS OF A CUSTOMER PRODUCT? That did NOT fall into the same situation! Why was I stalled as long as I was?
After polling several geek squad locations at stores NOT in the same area I was instructed to go directly to the services manager if my situation was being mishandled by the geek squad. It was Jason the services manager in Wilkes-Barre who finally resolved the situation. Kudos go to Jason AND not the Geek Squad...they get a "Shame on You"
Ron of the Geek Squad in East Brunswick NJ where I originally purchased the camera receives Kudos for giving me some additional insight.
I found Precision Camera to be extremely competent and abhor the way in which Best Buy kept attempting to lay the blame on them. Sorry...they obviously have it more together then Best Buy
Allan should receive Kudos but could have resolved this quicker and did not and thought I would somehow be satisfied in accepting a replacement lens which would only have rendered my warranty with Nikon null and void. NOT - BTW yes I DID have an extended warranty FROM Nikon on my lens.
What I have learned from this is that I will never buy an extended warranty from a third party. Nikon could have resolved my issues faster. [and they DO replace cameras too]
I will not say that Best Buy lost my business entirely...but I highly doubt I will ever purchase a large ticket item from them again.
If I ever never need service on the two HD TV's I purchased in the past -- I will not utilize their services but simply resign myself to outlaying the cash realizing in the end it will be far less aggravation and will be repaired quicker.
