UPDATE
The camera has gone out again which in no way makes me happy. Although it was a nice gesture for the geek squad to allow me to "try" out the demo lens, it is not what I want as a solution. It is a demo lens and one that I personally would not be able to warranty. A better attempt at trying to make good would have been to get a fresh lens out of the case still in the box.
After 30+ years in IT focusing on Distribution applications I know very well that if a customer paid goods are lost, you need to make good on it. If my lens was lost in transit via the shipping carrier a insurance claim would have been placed with the carrier. If my lens was lost in the store prior to shipping I would be concerned about internal theft, provide the customer with a replacement and write it off to Cost of Goods Sold.
I received no satisfaction in speaking to store personnel. As a matter of fact I was told when I expressed a concern that perhaps now the camera body would not even return -- I was not even assured that they would make good if that were to happen. The loss of the lens has been chalked up to a glitch.
The agreement I had upon leaving the store with the "loaner" lens is that it was just that -- a "loaner". My words are now being twisted into that I accepted it as a resolution. It was not.
I will not be satisfied until I am restored with a working camera comparable to what I had originally dropped off for repairs.
I was originally told that there was a "interim" location where the camera was shipped to prior to being forwarded to Precision Camera. Tonight that was denied by the very person who had told me that over the phone.
I was told that the matter would be expedited. That the camera would go out via Fed Ex in the AM. I was told this the last time and in viewing the status I saw that the shipment wasn't done until 3 days later.
I was given the tracking number from Precision Camera along with the time it was received at Best Buy along with the time it was received and who had signed for it. This was denied prior when I went to pick up the camera by stating it had not been received from their centralized shipping location. This was attempted to be brushed off by the Geek Squad employee attempting to give me a lesson on the inner workings of how the camera is placed in a box, before the shipping label is affixed and it is scanned as it goes out the door.
>sigh< Considering I was developing inventory control systems in a distribution environment before he was even out of elementary school; I did not need that lesson. All it did was anger me all the more knowing full well that his attitude was that I was nothing more than a stupid consumer.
I was also told that if I wanted to voice my concerns I should contact Corporate. Those phone calls went absolutely no where since the only advice I received was to speak to the store manager.
Now, had I walked away a happy camper with a complete replacement camera I would have been inclined to purchase a new warranty since I would have felt it were worth the price.
If extended warranties are to be sold -- then Best Buy should expect to pay out on the small percentage that may be returned. Especially if those very items are still under the manufacturers warranty and will only be submitted by Best Buy for a vendor credit as I have very well seen by having worked for several of Best Buy's suppliers
Whatever happened to Customer Service?
Private Message
@BBYCameraGuy
