10-12-2009 04:20 PM
I have had problems with my DLP Mitsubishi - 65" They have not been able to find the part need to fix the TV what happen next? Will they replace my TV anyone know my TV has been gone since 9/20/2009 This TV has given me a lot of problems since I got it
10-13-2009 01:24 PM
10-13-2009 03:28 PM - edited 10-13-2009 03:30 PM
I am so tired of waiting I have no TV my children ask everyday when are we getting our TV back I Call bb and they say I have to wait 3 to 5 business days What can I do to get some answers about my TV now
10-13-2009 05:23 PM
Being without a working TV for almost a month would be too long for anyone, and I can completely understand you just wanting a working TV at this point.
If we are unable to order the parts necessary to repair your TV your Performance Service Plan (PSP) should replace your TV with a comparable model TV.
I do show that your TV was submitted for replacement on 10/11/2009, and the turnaround time on a replacement request is 3-5 business days. This should mean we should have an answer by Friday 10/16/2009.
I am sending you a private message to pass along some additional information, and to offer my assistance in this matter. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.
Thanks for posting,