Manufacturer Warranties and Protection Plans

[charger70]

I have had problems with my DLP Mitsubishi - 65" They have not been able to find the part need to fix the TV what happen next? Will they replace my TV anyone know my TV has been gone since 9/20/2009  This TV has given me a lot of problems since I got it

[Dorothy-BBY Community Supervisor]

Hello charger70 -

Allan, from our Community Connector team, will be reaching out to you regarding your television repair concerns.  I appreciate your continued patience!

[mkg]

Do not get your hopes up as have been waiting one less day than you!!!!!

[charger70]

I am so tired of waiting I have no TV my children ask everyday when are we getting  our TV back I  Call bb and they say I have to wait 3 to 5 business days What can I do to get some answers about my TV now

[charger70]

MKG ,

  what TV do you have and what is going on with you

[Allan-BBY Community Connector]

Hi charger70,

Being without a working TV for almost a month would be too long for anyone, and I can completely understand you just wanting a working TV at this point.

If we are unable to order the parts necessary to repair your TV your Performance Service Plan (PSP) should replace your TV with a comparable model TV.

I do show that your TV was submitted for replacement on 10/11/2009, and the turnaround time on a replacement request is 3-5 business days. This should mean we should have an answer by Friday 10/16/2009.

I am sending you a private message to pass along some additional information, and to offer my assistance in this matter. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,