03-28-2012 08:06 PM
I just went threw and ordeal at my local best buy store.I called the warrenty department they set up an appointment for someone to come out and look at my television.=A week later.To access the problem with my television and said if the problem can not be repaired due to a part no longer avaliable that I could swap out my tv for one with the same specs.My original model I perchased was the
Model: 46G300U I purchased it for computer networking and gaming in HD 120hz the model they give or should I say force me to get Model: 46G310U. that im on now flickering streight out of the box still sound issues and doesnt have a eithernet port for networking.I will be taking this one back asap.My question is They tryed to tell me at the store that i would have to purchase a new warrenty this is crock why cant the remainder of my 4 year warrenty just be transferred over to the swapped one?The service rep told me that my tv will be replaced that it has and that it would be replaced with one meeting the same spec's as my original.She didnt say swapped for one in the same price range or another 46 inch model as the store was doing.Ok what im trying to say is I had a bad experience with the first model that is now discontinued wounder why?by best buy and the model they made me get was another toshibia that is now or very soon discontinued cause they no longer have it out on display.I was thinking about a samsung or lg anything that didnt needed a software update right out of the box.that supports networking 1080 HD 120hz hdmi game mode PC Streaming like my original model .The only one i found that meets my older one that bestbuy sells is the Model: 46VX700U Please help
03-28-2012 11:00 PM
03-29-2012 02:18 AM
i paid 749.99 plus tax the tv they gave me was 699.99 shouldnt they have gave me store credit of the diffrence.Getting my 749.99+tax back on store credit would sove my issue
03-29-2012 04:03 AM
03-29-2012 08:10 AM
03-29-2012 10:11 AM
04-02-2012 04:17 PM
Thanks for reaching out to us on this, and hopefully I can add some clarification as to how this store should be processing the replacement of your TV.
The store should be replacing your TV with the most comparable model we currently carry that doesn’t exceed your original purchase price. Per the terms of your service plan technological advances that happen over time can result in a replacement TV that costs less than what you paid.
The store should be trying to match as many features of the TV being replaced as possible, but matching every feature would be next to impossible given the inevitable differences that happen from model to model.
If you are not satisfied with the comparable model the store that processes your replacement should be able to issue you store credit in the amount that the comparable TV is currently selling for, and you could then use that credit towards the purchase of any TV you want.
I do show that your service plan approved your TV for replacement. Per the terms of your service plan once it replaces your TV it is considered fulfilled. This does mean if you want coverage beyond the manufacturer’s warranty on your replacement TV it would be at cost to you, but the store should not be requiring you to purchase extended coverage on your new TV.
I hope this adds clarification to this process, but if you do need additional information just post back to this thread.
Thanks for posting,