Manufacturer Warranties and Protection Plans

[BowtechRedneck]

I just went threw and ordeal at my local best buy store.I called the warrenty department they set up an appointment for someone to come out and look at my television.=A week later.To access the problem with my television and said if the problem can not be repaired due to a part no longer avaliable that I could swap out my tv for one with the same specs.My original model I perchased was the

Model: 46G300U I purchased it for computer networking and gaming in HD 120hz the model they give or should I say force me to get Model: 46G310U. that im on now flickering streight out of the box still sound issues and doesnt have a eithernet port for networking.I will be taking this one back asap.My question is They tryed to tell me at the store that i would have to purchase a new warrenty this is crock why cant the remainder of my 4 year warrenty just be transferred over to the swapped one?The service rep told me that my tv will be replaced that it has and that it would be replaced with one meeting the same spec's as my original.She didnt say swapped for one in the same price range or another 46 inch model as the store was doing.Ok what im trying to say is I had a bad experience with the first model that is now discontinued wounder why?by best buy and the model they made me get was another toshibia that is now or very soon discontinued cause they no longer have it out on display.I was thinking about a samsung or lg anything that didnt needed a software update right out of the box.that supports networking 1080 HD 120hz hdmi game mode PC Streaming like my original model .The only one i found that meets my older one that bestbuy sells is the Model: 46VX700U Please help  

[Walrus Valued Contributor]

Well you don't "have to" buy another warranty. Only if you want an extended warranty on the replacement TV would you have to buy a new one.

By replacing the defective TV, the extended warranty they originally sold you is "used up" and cancelled, there isn't anything to transfer over.

The problem with the replacement warranty though is they will replace it with a TV they have in stock that comes as close as possible to the TV you originally purchased. They don't have any with the same specs anymore. The Model you located is a MarketPlace Item sold by Buy.com; a different company. The only TVs that have the basic specs are all MarketPlace items (different brands came up other than Toshiba).

I believe they would give you a value credit for the TV they gave you, which you could then add money to and buy a more expensive model/upgrade from what you had if you are not satidfied with what they have in stock (which you obviously are not happy with).

That's all the information I have on this, hopefully a Community Connector will be along in a few days with a better answer than the information I provided.

[BowtechRedneck]

i paid 749.99 plus tax the tv they gave me was 699.99 shouldnt they have gave me store credit of the diffrence.Getting my 749.99+tax back on store credit would sove my issue

[deusexmachina Valued Contributor]

Due to changes in technology, your TV is probably not worth $749.99 anymore. So you'd get the cost of a comparable model on a store credit, not your original purchase price.

[BowtechRedneck]

Ok so they will only be able to give me 699+tax store credit is that what your saying

[deusexmachina Valued Contributor]

Yes. If they have a comparable product to yours, you'd get the value of that one. If they don't have anything comparable to your old TV, you'd get your full original purchase price back.

[Ryan-BBY Senior Social Media Specialist]

Hello BowtechRedneck -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi BowtechRedneck,

Thanks for reaching out to us on this, and hopefully I can add some clarification as to how this store should be processing the replacement of your TV.

The store should be replacing your TV with the most comparable model we currently carry that doesn’t exceed your original purchase price. Per the terms of your service plan technological advances that happen over time can result in a replacement TV that costs less than what you paid.

The store should be trying to match as many features of the TV being replaced as possible, but matching every feature would be next to impossible given the inevitable differences that happen from model to model.

If you are not satisfied with the comparable model the store that processes your replacement should be able to issue you store credit in the amount that the comparable TV is currently selling for, and you could then use that credit towards the purchase of any TV you want.

I do show that your service plan approved your TV for replacement. Per the terms of your service plan once it replaces your TV it is considered fulfilled. This does mean if you want coverage beyond the manufacturer’s warranty on your replacement TV it would be at cost to you, but the store should not be requiring you to purchase extended coverage on your new TV.

I hope this adds clarification to this process, but if you do need additional information just post back to this thread.

Thanks for posting,