05-03-2012 02:43 AM
I purchased an HTC unlocked phone last September from Best Buy.
Recently, some features have stopped working properly, and I would like to send it back to HTC for repairs.
HTC has asked for a copy of the receipt with the IMEI number on it to make sure the phone is still under warranty. Without the IMEI number on the receipt, I would have to pay for the cost of repairs. However, my receipt doesn't have the the IMEI number.
What can I do? I even went back to the store to get another receipt printed, but it still doesn't show the IMEI number.
Thank you very much for your assistance.
05-07-2012 06:34 PM
08-13-2012 09:24 PM
So the original question wasnt really answered, HTC requires IMEI for warranty. So basically there sold with no factory warranty if you dont sign a contract?
I am in the middle of the same issue with HTC right now. Original receipt doesnt show IMEI, HTC wont honor 1 year warranty.