Manufacturer Warranties and Protection Plans

[kenno]

Hello

I purchased an HTC unlocked phone last September from Best Buy. 

Recently, some features have stopped working properly, and I would like to send it back to HTC for repairs.

HTC has asked for a copy of the receipt with the IMEI number on it to make sure the phone is still under warranty. Without the IMEI number on the receipt, I would have to pay for the cost of repairs. However, my receipt doesn't have the the IMEI number.

What can I do? I even went back to the store to get another receipt printed, but it still doesn't show the IMEI number.

Thank you very much for your assistance.

Kenneth

[Nokia]

The IMEI is only scanned when a contract phone (or PAYG phone) is purchased. I'd explain this to HTC.

[Jacob-BBY Community Web Planner]

kenno,

It's true, we don't scan or track the IMEI on unlocked phone purchases. The device is sold as a normal product in this case.

Please let me know if I can help you with something else. Thank you.

Regards,

[deedemarco31]

So the original question wasnt really answered, HTC requires IMEI for warranty. So basically there sold with no factory warranty if you dont sign a contract?

I am in the middle of the same issue with HTC right now. Original receipt doesnt show IMEI, HTC wont honor 1 year warranty.