Mbrguy, I can understand that you feel the need to defend the company you either used to work for or still do, but I was told by a customer service rep at my local Best Buy store that my computer went to a third party service center. That same rep told me that Best Buy will junk out an item if it's cheaper to do so than to fix it. Unless that person was mistaken or outright lying, I had no reason to not trust that what she was telling me was factual. Regardless, I'm not sure how you define "heroic measures" as I was told by Douglas in reference to the repair effort done on my computer, but my definition doesn't include scrapping it out because it's cheaper for the company. You cannot, in all honesty, tell me that the part needed to fix my computer was not available anywhere in the country. I wish I could tell you what that part was, but no one would tell me what part of my computer couldn't be fixed which is another one of the issues I have with how this whole situation was handled. You keep trying to defend BB, but at some point you need to look objectively at the company and the employees I dealt with at the time of my junk out. They didn't follow policies, gave horrible customer service, and didn't do their jobs. I thought this forum may provide some assistance, but there doesn't seem to be any concern in losing a previously loyal customer as I only received a useless apology with no effort to work out a solution to my issues.