Geek Squad Repair Application Upgrades

Adamtech · 07-07-2009

Hi all! I just want to let people know that our repair tracking system is under going maintenance and upgrades tonight (Saturday 9/13/2009) and you will be unable to check on the status of your repairs until mid day Sunday (9/14/2009) or closer to close of business Sunday. I apologize for any inconvenience that may cause you.

Adam

Best Buy Community - Retail, Americas

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RealGeorgeW · 02-12-2009

As of 2pmCST it is still completely down, so any repair information is completely unavailable to store agents.

Sigh. This is making for a long week if it's not back up tomorrow.

If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.

I'm NOT an employee of Best Buy, or Geek Squad, none of my advice is to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.

Nokia · 04-13-2009

It will most likely be down for a while.

Adamtech · 07-07-2009

ETA was 3am EDT, I was in the store and it was not up just yet but it was "very close". Hopeing for Monday morning.

Adam

Best Buy Community - Retail, Americas

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Nokia · 04-13-2009

You know as well as I do that "up" is a relative term, and has different meanings to employees and corp. "Up" could mean "times out every five minutes."

Adamtech · 07-07-2009

True but they I could get some work done!

Adam

Best Buy Community - Retail, Americas

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Adamtech · 07-07-2009

The repair application upgrade is complete. You may resume checking service order status. Thank you for your patience in this matter.

Adam

Best Buy Community - Retail, Americas

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Nokia · 04-13-2009

It's not complete in-store. Most stores are unable to launch STAR.

Adamtech · 07-07-2009

The database and customer portal are functioning.

Adam

Best Buy Community - Retail, Americas

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