Manufacturer Warranties and Protection Plans

[vickikleine]

bought a Dynex 32 inch TV on March 21 09 from A Best Buy. I knew it wasn't the greatest TV in the world but I also thought it would atleast last more than 6 months. I went to turn in on the other day and for some reason the whole screen is just white. The images looks ghost like/like a negative picture. I researched online and it's a known problem with the TV. So the first time I talked to Dynex they said it was still under manufacture warrenty and that they were gonna transfer me to Geek Squad. So.. They did. Geek squad said they were gonna send Overland TV repair out the next day and the TV repair people would call in the morning to confirm they were coming. They never showed so I called the TV repair store and they said that Dynex/Geek Squad had cancled my appointment. Well, they didn't bother telling me that so I waited at home all day. So after talking to the TV repair store.. I called back Dynex trying to figure out what in the heck was going on. And again.. Dynex forwarded me to the Geek Squad. Geek Sqaud insisted that the TV repair store would call and that our appointment was still happening. We never recived a call from anyone the rest of the day. So I started getting frustrated and called back the TV repair store for them to treat me like I was stupid. I asked if I still had an appointment cause Dynex insisted I did and explained my situation to them and they still said that Dynex/Geek squad had cancled our appointment and that their repair store didn't even fix Dynex brand TV's. SO I called back Dynex.. Told them the story once again. They called the TV repair store to "confirm" that they didn't fix our brand of TV. Which.. They don't. So again.. Dynex transfered us to Geek Squad. Geek Squad said they would call us within three days to make an appointment. Wait three days to make an appointment? What the heck? All I was thinking at the time is why they couldn't make one then. So my Mom calls into Geek Squad explaining our situation.. We finally get an appointment without having to wait three days for them to call us. The guy comes and is in the house for less than 2 mins. He turned on the TV and got some numbers on the back. Didn't explain anything, couldn't answer my questions. All he said was "I'm gonna make sure we have parts, I'll call back today". He was actually very rude. I've been sitting here wasting my time AGAIN waiting on a phone call that has yet to come. Still sitting with a broken TV with NO word on when/if it will be fixed. What can I do here? Is there ANY way possible of getting store credit or anything from Best Buy? I don't even want this brand of TV anymore. I'd rather get my money back and spend some more money on a better brand. This is simply just not fair. I've never had any problems returning anything, this is by far the worst experiance I've ever had. It just seems like all these people have NO clue what they are doing.  I just want to know what I can do. Best Buy sure did talk me into buying the thing.. Now that it's broken no one can tell me anything. *update* They said they ordered the part.. But the Geek Squad guy NEVER called like he said he would. I had to figure this out for myself.. Like everything else. They even said they were going to call the Geek Squad tech. to make sure he called us.. And still.. He didn't call. I'm getting fed up with this.. It's very stressful. I want to know what the heck is going on. NOBODY can tell me. I want to know FOR SURE if the part is ordered and I want to know the exact date he will be back to fix it. Well, I just got a hold of them  in the middle of writing this since they were never going to call me. Apparently someone is coming out on the 24th WITH the part to fix it. Another two weeks? Grrrreat. I will never buy A TV from Best Buy again. The Geek Squad is terrible, so is there customer service. I am very, very unhappy. All you have to do is google "Geek Squad complaints" and there are SEVERAL other people with my problem.

[vickikleine]

I bought a Dynex 32 inch TV on March 21 09 from A Best Buy. I knew it wasn't the greatest TV in the world but I also thought it would atleast last more than 6 months. I went to turn in on the other day and for some reason the whole screen is just white. The images looks ghost like/like a negative picture. I researched online and it's a known problem with the TV. So the first time I talked to Dynex they said it was still under manufacture warrenty and that they were gonna transfer me to Geek Squad. So.. They did. Geek squad said they were gonna send Overland TV repair out the next day and the TV repair people would call in the morning to confirm they were coming. They never showed so I called the TV repair store and they said that Dynex/Geek Squad had cancled my appointment. Well, they didn't bother telling me that so I waited at home all day. So after talking to the TV repair store.. I called back Dynex trying to figure out what in the heck was going on. And again.. Dynex forwarded me to the Geek Squad. Geek Sqaud insisted that the TV repair store would call and that our appointment was still happening. We never recived a call from anyone the rest of the day. So I started getting frustrated and called back the TV repair store for them to treat me like I was stupid. I asked if I still had an appointment cause Dynex insisted I did and explained my situation to them and they still said that Dynex/Geek squad had cancled our appointment and that their repair store didn't even fix Dynex brand TV's. SO I called back Dynex.. Told them the story once again. They called the TV repair store to "confirm" that they didn't fix our brand of TV. Which.. They don't. So again.. Dynex transfered us to Geek Squad. Geek Squad said they would call us within three days to make an appointment. Wait three days to make an appointment? What the heck? All I was thinking at the time is why they couldn't make one then. So my Mom calls into Geek Squad explaining our situation.. We finally get an appointment without having to wait three days for them to call us. The guy comes and is in the house for less than 2 mins. He turned on the TV and got some numbers on the back. Didn't explain anything, couldn't answer my questions. All he said was "I'm gonna make sure we have parts, I'll call back today". He was actually very rude. I've been sitting here wasting my time AGAIN waiting on a phone call that has yet to come. Still sitting with a broken TV with NO word on when/if it will be fixed. What can I do here? Is there ANY way possible of getting store credit or anything from Best Buy? I don't even want this brand of TV anymore. I'd rather get my money back and spend some more money on a better brand. This is simply just not fair. I've never had any problems returning anything, this is by far the worst experiance I've ever had. It just seems like all these people have NO clue what they are doing. It's very sad. I just want to know what I can do. Best Buy sure did talk me into buying the thing.. Now that it's broken no one can tell me anything.

[Dorothy-BBY Community Supervisor]

Hello vickiekleine -

Allan from our Community Connector team should be looking into your concern. You can expect to hear from him in the next few business days.  I appreciate your patience until he is able to contact you.

[vickikleine]

Well since I posted that message I had to get in contact with Geek Squad/Whoever I've been dealing with. Cause they NEVER contacted me on the day they said the would.  They said they would have someone out on the 24th.. They gave me no certain time frame or ANYthing. Agan.. The customer service  person was quite rude. They didn't believe I lived at the address I gave them.  I don't even understand why.  I already stayed home from work once for somone to just look at it for 2 seconds. I need to KNOW they are going to HAVE the part to fix it that date and a time frame of when they will be here. If not.. I don't want to waste my time. I'm tired of getting tossed a around. And besides all this.. The 24th is way to far away. I'm going to miss a UFC I was going to order, and I'm going to miss several of my favorite shows. This is the only TV I have. I just don't think it's fair.. It's not even a year old. I feel I should of been able to go into Best Buy and exchange for another TV. I was actually wanting a more expensive TV after seeing how Dynex products are delt with. I have never had this much of a problem with anything.

[Dorothy-BBY Community Supervisor]

Hey vickikleine -

I understand, just hold tight. Allan should be contacting you as soon as he can.  Thanks!

[vickikleine]

Thank you sooo much, you are honestly the nicest person I've talked to so far.

[Allan-BBY Community Connector · Accepted solution]

Hi vickikleine,

I can imagine it was extremely upsetting expecting a technician to come out to your home, waiting all day for a technician to show up, and then finding out that your were never scheduled to have an appointment that day. I’m sure the fact that you just purchased this TV in

I do have to say that your purchase of this TV would have had to have been returned or exchanged within 30 days from the date you took possession of the TV in order to get your money back or a different model TV. After your return or exchange period has expired any defects in the TV would be covered by the manufacturer’s warranty.

I did look into your repair and I show that you are in fact scheduled to have the technician install the part that is on order on 9/24/2009. I would like to offer my personal assistance in this matter, and I am sending you a private message to start that conversation. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,