Manufacturer Warranties and Protection Plans

[gampatty]

My daughter purchased a Gateway Laptop for me from Best Buy. How can I find out if there is an extended warranty on this. The battery quit charging and I called Gateway support but they could not help me because it is out of warranty.

[Dorothy-BBY Community Supervisor]

Hello gampatty -

Sorry to hear that your laptop is not working for you presently!  I know how inconvenient that can be!  I can definitely help you find out if a service plan was purchased on that unit when it was purchased, however I would need more information. 

I will be sending you a private message to gather more information.  To check your private messages, first ensure that you are logged into the forums, then click the envelope in the upper right hand corner. 

I look forward to assisting you. 

Regards,

Dorothy

Community Connector

Best Buy® Corporate