Manufacturer Warranties and Protection Plans

[FadedJake]

Very frustrating ordeal with Best Buy and their 3rd party TV repair people. Called 3 weeks ago and yet to hear anything back from them. They said they knew the problem with the TV and would order the part and contact me to set up the appointment. After calling the call center 2x I still have yet to receive any help. I am supposed to be receiving a call tomorrow to get it resolved. My guess is that is not going to happen. i guess I will buy my 70 inch TV from NFM better price and I am sure they have much better post sales support.

[Ryan-BBY Senior Social Media Specialist]

Hello FadedJake -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi FadedJake,

I truly am sorry for how difficult this entire experience has been for you, and I do see a number of cases in regards to this. I also see that you are requesting we replace this TV, and you are being told that it does not qualify for replacement at this point.

I show that you contacted us on 3/12/2012 to report the failure in this TV, and a request for service was sent to a local service center. I found out that this service center ordered the part they believed necessary to repair your TV, and continued to try and contact you to set up an appointment to install this part; I see that because they were unable to get a hold of you the request for service was cancelled on 3/19/2012.

I then see that you called us back on 4/3/2012 requesting we replace your TV due to the length of service, and were informed that this TV does not qualify for replacement under the terms of the Performance Service Plan (PSP) you purchased for the TV on 7/28/2008.

It is correct that this TV does not qualify for replacement, and repairs would need to be attempted. I would be more than willing to set this up for you, but I would first need to get some personal information. I am sending you a private message to gather this information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,