Manufacturer Warranties and Protection Plans

[Aspinwallos]

I was wondering how long it should take before best buy receives the X-box and call me. I was told 3 days max at the store and 2-5 days on another website. I would appreciate if any one with first hand experience could tell me.

[Aaron-BBY Community Connector · Accepted solution]

Hey Aspinwallos,

It’s generally been my experience that most Xbox 360 Rapid Exchanges can be processed within 2-5 business days.  Shipping delays and service center backlogs, however, have been known on rare occasion to extend the timeframe to 5-7 business days instead.

If you would like an update regarding your Rapid Exchange request please do not hesitate to let me know.  Simply send me a private message with the service order number provided by your local store and I’d be glad to help you out.  You can send me a private message by clicking on either my signature below or the letter icon in the upper right-hand corner of the page.

[Aspinwallos]

Thank you for the quick response. I have been reading on the forums that a lot of people have problems with Best Buy customer service and warranty plans but every time I deal with anyone from Best Buy they are nice and quick to resolve any problems I might have. Thank you again.

[Adamtech Emerging Expert]

We appreciate your kind words, they go a long way!