08-07-2009 09:56 AM - edited 08-07-2009 10:06 AM
I was wondering how long it should take before best buy receives the X-box and call me. I was told 3 days max at the store and 2-5 days on another website. I would appreciate if any one with first hand experience could tell me.
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08-07-2009 12:25 PM
It’s generally been my experience that most Xbox 360 Rapid Exchanges can be processed within 2-5 business days. Shipping delays and service center backlogs, however, have been known on rare occasion to extend the timeframe to 5-7 business days instead.
If you would like an update regarding your Rapid Exchange request please do not hesitate to let me know. Simply send me a private message with the service order number provided by your local store and I’d be glad to help you out. You can send me a private message by clicking on either my signature below or the letter icon in the upper right-hand corner of the page.
08-07-2009 12:29 PM - edited 08-07-2009 12:29 PM
Thank you for the quick response. I have been reading on the forums that a lot of people have problems with Best Buy customer service and warranty plans but every time I deal with anyone from Best Buy they are nice and quick to resolve any problems I might have. Thank you again.
08-07-2009 12:30 PM - edited 08-07-2009 12:33 PM