Manufacturer Warranties and Protection Plans

[randrake]

Why does things take more than a day in this status?

Does the guys at the service center need my TV to watch their shows or something? And seeing how it sat in the store for 27 hours makes me wonder as well. I put it in when the store opened and yet almost 2pm the next day it ships? If shipping is around 4 hours after the tv was put in, why wasn't it out same day?

04/30/12    1:28pm    Final Inspection, Awaiting Shipment    Product is ready for final inspection and shipment
04/26/12    9:16am    Parts Ordered    Awaiting arrival of parts ordered from the manufacturer or approved parts supplier for repair. Depending on the supplier, parts arrival may take between three and ten days
04/24/12    1:52pm    Shipped    Product has been shipped from the store to the repair location. Depending on the type of product, shipping may take between two and seven days
04/23/12    10:28am    Checked In    Product has been checked in and is awaiting shipment

[Mbrguy Emerging Expert]

Careful when going by the online tracker on Geek Squad's website.  While it's good for giving you an idea of approximately what is going on, it's notorious for not being completely accurate.

That said, the trucks that pick up  TV's do not come by the store every day.  As such, sometimes it can take a couple of business days for TV's to be shipped out from the store.  This is why it did not leave the exact same day.  Plus, all of the shipping is typically done at the end of the shift since the Agents are usually working with customers on on customer computers and it's more efficient to box everything up at once rather than one at a time.  

As for shipping back from the Service Center, while I don't know the exact status, sometimes products are pulled for extended testing for quality assurance purposes.  They test other products also so it may take a few days for them to finish and get to yours.  This is all part of the normal process and TV's typically take 2-3 weeks from the time they are dropped off until they arrive back in the store.  Per your post showing the date you dropped it off, it seems to be ahead of schedule so I wouldn't fret about the time.  They will get it done as quickly as possible and get your TV repaired and back to you as soon as they can.

I hope this answered your questions and concerns. 

[Justin-BBY Community Connector]

Hello randrake, 

Wonderfully put by Mbrguy and there's not much more that I can add to his response, because as usual, it's spot on. However, I would be happy to look more into your situation for you, so if you'd care to send me a private message with specifics about your TV order, I'll do my best to update you as soon as possible. You can send me a private message by clicking the link beside my name. 

I look forward to hearing from you soon!

[randrake]

Mbr, thanks for the response. I'm kind of anxious and if it's going to sit there, I might ask for them to do something else.

Long story as short as possible. My 360 sound on the tv is not always working and I have to cycle through the HDMI ports and/or turn it off and on again for sound. Today I looked at Insignia's site and 2 months after my purchase there was a firmware update that spoke of sound and consoles. If it's going to sit a few days, may be the service center can be so kind to apply the update while they have it.

So I will PM Justin my information and see if they can do it while it's there if it's not going to be sent. Now if it will cause it to go to the back of the line then forget it and I'll do it myself when I get it back.