Manufacturer Warranties and Protection Plans

[statham]

I purchased a Dynex buu-ray player in Nov/Dec 2011. Now the power button and open/close button do not work (the rest of the buttons seem to work OK). I tries a generic remote withthe same results. How can this be fixed?

M  {edited per forum guidelines}

[statham]

In the original post I failed to note that the Dynex is a DX-WBRDVD1BD Player with a serail no. of {removed per forum guidelines}

[Ryan-BBY Senior Social Media Specialist]

Hello statham -

Blake from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Blake-BBY Community Connector]

Hello statham,

Welcome to the forums!

I'm sorry to hear that you Blu Ray player isn't working.  When did you purchase the player?  Did you purchase a Geek Squad Black Tie Protection plan?  At what store did you purchase it from?

I look forward to hearing from you!

Blake

Community Connector

Best Buy Corporate

[statham]

I purchased it on-line. I don't think I was offered any special protection plan so I'll say no to that.

[statham]

It was purchased in Nov. of 2011.

[Blake-BBY Community Connector]

Hello statham,

There should be a one year manufacturers warranty on the player.  Please bring it to your local store and the Geek Squad will be able to take a look at it.