Manufacturer Warranties and Protection Plans

[CurtOien]

I made the mistake of purchasing a Best Buy warranty for my camera that included a battery replacement. My battery had gotten weak and I need my camera for the volunteer work that I do so I brought it in to get a new battery. They took my whole camera and said it would be 4 to 5 days. They had it for a whole month and I called them and said that I needed my camera so they sent it back with what looks like the old battery still in it. I tested it and was only able to take 7 pictures with the flash fully charged. For the cost of a cheap battery that could have been taken off the shelf, Best Buy has destroyed my insentive to purchase stuff from them. I liked to buy things locally instead of on the internet because I figured it would be easier to get service. I was wrong. Now I'm going to go find a new battery on the internet and when it comes time to upgrade my computer and camera it will be online.

[Nokia]

The store was mistaken about what to do in this situation. The correct procedure is to call 1-888-BESTBUY and ask for the PartSearch dept. They can look up your plan and order a battery for you, at no cost to you. It'll be shipped right to your house.

[CurtOien]

Nokia,

Thank you for your reply.

I've already purchased two replacement batteries on line, from a competitor, for only $13.95 each including shipping and taxes but I certainly can use this one also, seeing that I paid for it already.

I called PartSearch and they said that the battery was no longer available and that he could not help me. After I pointed out that there were other batteries available for this, he forwarded me to customer service who then called my local store. They in turn pulled a generic replacement battery off the shelf and held it until I got there and then gave it to me.

This is what i wish had happened a month ago.

I'm glad that I finally can use my camera again but I'm not happy about going without my camera for over a month and the hoops I had to jump through.

[Dorothy-BBY Community Supervisor]

Hello CurtOien -

I can certainly imagine how important your camera is in your everyday life, and I am saddened to hear you had to be without it for several weeks.  Nokia is correct in stating that the store was erroneous in taking your camera in the first place for a simple battery replacement. 

I am pleased to hear that you were able, at last, to resolve this issue at store level.  Thank you for sharing your experience, and rest assured, we are listening and will ensure that the proper channels are notified of this potential training opportunity! 

Thank you!