02-19-2012 01:36 PM
Well Best Buy you really screwed up didn't you? Using the Black Tie Protection Plan, I sent in my iPhone 4S in because of a broken screen. I took it in on Wednesday 2/15 and then got my "Refreshed" one back on Saturday 2/18. I was actually impressed on the turn around time. However there were two major errors with this phone. First and probably the worse is that when I received my phone, who ever owned it before me, their information is still on the phone. I have access to their bank account, Facebook, email, contacts, ect. Now I would've hoped that some where between the customer handing over a phone and sending it to the service center or even once it gets to the service center you would take the time to delete the customers information off the phone. Because now this other customer essentially has her information out there where it shouldn't be. Second, I paid for a 64gig iPhone the phone I received was a 16gig. Now this is gonna be more time without my phone. I understand that all I have to do is go into the store and turn it in to get the right 64gig iPhone. But this should have happened, especially the situation with the other customers information. I want to know that my information is deleted off my old phone and not in someone else's hands! What are you going to do to fix this? What are you going to do to make sure this kind of stuff doesn't happen?
02-20-2012 10:21 AM
What do I need to do to get this ball rolling??? Do I need to go to the media and let them know that Best Buy peddling customer's private information to complete strangers?
02-20-2012 10:44 AM
It was moved to the proper section of the forum. Your issue will be assigned to a Community Connector who will contact you in, on average, 3-5 business days. It's first-come, first-serve.
02-20-2012 01:08 PM
02-21-2012 03:29 PM
I hope this finds you doing well and having a great day.
You are correct that this phone should have been completely restored to out-of-box specifications and “like new” state and it’s very unfortunate this didn’t take place. We do have procedures in place at our service locations to help ensure this doesn’t happen but there are times when items slip through the cracks. I truly appreciate you bringing this to our attention and I am sending you a private message to get more details so I can properly alert the service location to this mistake. To check your private messages make sure you are logged into the forums and click the envelope icon on the right side of the page.