Manufacturer Warranties and Protection Plans

[Sissyx2x3]

I got a portable DVD player from Best Buy needless to say I used it 5 times and it stopped working they no longer carry the one I got so they wanted me to go up another 20.00 dollars for the next product up and I had 22 months left on the warranty and they said they could give me no credit towards it and forced me to buy a new one all together I was so mad . Make no mistake I will No longer do any buying from here again am disappointed in Best Buy and their terms and the way they handled this matter. I felt as if I was ripped off . To get no credit for 22 months left on a warranty in the first place was no right. 

[deusexmachina Valued Contributor]

Yeah sounds awful that you weren't just stuck with that broken unit and didn't have to pay full price for a new one + a new service plan. They can generally prorate the plan if it's covered by the MFG warranty and GSBTP at the same time, I don't know when you purchased it though.

[Sissyx2x3]

Your right your opinion's are your own but with 22 months left on the warranty I should have been given some kind of credit or have been able to carry it over to the new unit. If it only had 6  months left on it then yes I should have to buy a new warranty on the new unit but not 22 months.

[deusexmachina Valued Contributor]

Who decides on the cut off? What if I had 20 months left, should I be given a credit? How about 13 months?  

For this reason, the service plan that you purchased has a statement that says :

"Replacement parts or products may be new or rebuilt
to meet the manufacturer’s specifications of the original
product at our discretion. Our obligations under
this Plan will be fulfilled in their entirety if we replace
your product with a new or refurbished product
or issue you a voucher or gift card for replacement
value of your product pursuant to these terms and
conditions."

http://www.geeksquad.com/uploadedFiles/wwwgeeksquadcom/protection_plans/black_tie/1941-0230921-terms...

[Sissyx2x3]

Well it would seem its not only me on the broad complaining about BB and their warranty problem's and you say your opinion is your own and not BB or Geek Squad  well then I find it odd you are posting links for their warranty's and or Term's of service  You work for them so in my OWN opinion you are placed here to combat any negative thing people have to say about BB and Black tie or any other warranty BB offers . I will not argue with you about this nor will I sit and have my opinion or word's belittle by someone whom I feel is placed here to quote  and combat Terms of Service or Warranty complaints from people whom have made purchase from BB.

[deusexmachina Valued Contributor]

I work at Best Buy so I know their policies, processes, and the terms of their service plans. There are Best Buy employees on these forums that get paid to monitor these forums and provide resolutions. These people will have a BBY tag in their name. Other users like myself, are here on our own time and some are current/ex-employees and others are just regular BB shoppers.

The purpose of this forum is for complaints and issues with Best Buy/Geek Squad....so naturally there will be others with complaints and issues.

There really isn't much to argue with here... you signed a contract with Best Buy and they are upholding their end of the contract. I simply posted the section that refers to this situation for you. You can have whatever opinions you'd like, that doesn't really change the terms of your contract.

[Ryan-BBY Senior Social Media Specialist]

Hello Sissyx2x3 -

Justin from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Justin-BBY Community Connector]

Hi Sissyx2x3, 

Reading over your situation, I must also ask you when you purchased the portable DVD player? Without full details, it's tough to provide clarification to your issue. Was the manufacturer's coverage still active? Deus did an excellent job with your raised concerns, and if you have anything else to add, feel free to reply here or you may send me a private message by clicking the link beside my name. 

Sincerely, 

[davidson3883]

I am with you on the warranty and lies we are told from them. I posted and have had NO ONE even attempt to help.