Manufacturer Warranties and Protection Plans

[ease]

It's not worth my time to keep dealing with service visits and phone calls to get my TV repaired. I've got a family and busy scheduels, and don't have time to wait for the service guy to show up in a 4 hour window, and then be 2 hours late. Going on my third service visit here, and I honestly don't think the problem can be resolved.

Certainly the last time I buy a protection plan, or TV at Best Buy. Was hoping the big box store would offer a bit of security on my big purchase, but turns out you'd probably have better luck with Amazon.com and SquareTrade.

[Ryan-BBY Senior Social Media Specialist]

Hello ease -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Jimmienomam]

As a person that has had a square trade warranty through amazon, I can tell you my experience was not much different then yours. Multiple visits that didn't fix the problem which led to an exchange and the replacement TV having the same problems.

It was a p50st30 and it had known issues. You're welcome to go read about my situation on AMZ under the review

[ease]

Still haven't had anyone contact me yet.

[rellarillear]

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ease wrote:

Certainly the last time I buy a protection plan, or TV at Best Buy. Was hoping the big box store would offer a bit of security on my big purchase, but turns out you'd probably have better luck with Amazon.com and SquareTrade.

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You understand their process is almost exactly the same, correct?

[Allan-BBY Community Connector · Accepted solution]

Hi ease,

Being upset after three visits from a tech already is completely understandable, and I can see why you would want the TV replaced at this point. I can say there are very specific conditions that would need to be met in order for your TV to be replaced, and I would like to look into your repair to see if the TV currently qualifies for replacement.  I am sending you a private message to gather some personal information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,

[ease]

Looks like my TV is getting replaced. Thanks all.

[Jimmienomam]

Great to hear even though it is a pain to go through tv repairs.