09-10-2009 03:12 PM
I bought a 46” Panasonic Plasma from Best Buy on August 2008. I purchased the 4 year extended warranty. Recently I have been getting a flickering pixel and now it’s looking like its permanent. What should be my first step in getting this resolved. The guy I bought this from swore up and down that this warranty is a “1 dead pixel” warranty and I can take it in if I were to get a dead pixel. I have read online that Best Buy does cover dead pixels. Can this be fixed or will I need a replacement?
Thanks for your help!
09-10-2009 10:13 PM
AFAIK, the PSP has the same dead pixel coverage as the mfg. warranty, which usually requires a certain number of dead pixels in a specific area, or a certain number over the entire screen. One of the Community Connectors will be able to clarify.
09-16-2009 10:59 AM
Like Nokia mentioned, our Performance Service Plans (PSPs) provide coverage for pixel repairs that reflects the manufacturer’s guidelines. From my experience, this typically means that a plasma or LCD TV will need 3-5 defective pixels in a single area (or more spread across the entire screen) before repairs can be provided, but the exact number required often varies from model to model and manufacturer to manufacturer.
If you have not done so already, I would strongly encourage you to contact our in-home service department for further assistance. You can reach them by calling our toll-free hotline at 1-888-BESET-BUY (1-888-237-8289) and an associate should be able to schedule a service appointment on your behalf. Otherwise, please feel free to let me know if you have any other questions. You can send me a private message by clicking on either my signature below or the letter icon in the upper right-hand corner of the page.