Manufacturer Warranties and Protection Plans

[MikeDoubleU]

I bought a laptop at Best Buy on 6/6/09. I have noticed some damaged pixels. Will I be able to exchange my laptop for the same thing?

[Nokia]

What do you mean by "damaged pixels"? If you mean dead or stuck pixels, then that depends on the laptop. All mfgs. have a certain number of dead/stuck pixels required before it falls under warranty, and often those pixels have to be within a certain size area. If your item does not meet the requirements, then you will still be able to exchange it, but you'll have to pay the 15% restocking fee due to it not being considered defective by the mfg.

[Starflyer59]

How many dead/stuck pixels are there? As Nokia hinted to most manufacturers have a rule of usually 3 dead pixels.

One thing you can try is a pixel fixer. Just google it. It is an application that runs all these different patterns on your screen and if there are pixels that are just stuck or frozen then it will unstick them.

It's a free appliction and worth the try.

[MikeDoubleU]

I have tried the Pixel Fixer on Google. It didn't work. I believe it is a group of pixels 2x2.

I can't just exchange it at Best Buy when it is within the 14 day warranty? Then what is the warranty for?

[Starflyer59]

You can try to exchange it. It would be up to the store. I agree with you about the warranty. A dead pixel sticks out like a sore thumb and should be replaced under warranty.

[MikeDoubleU]

Also, everytime I open the disc drive it beeps twice and when I close it with a disc in it it beeps twice. Is this normal for laptop disc drives?

[Nokia]

As I noted, yes, you can still exchange it. However, if it is not considered defective under the mfg. warranty, then you would have to pay a restocking fee.

The beeping sounds normal. Does it read the discs fine?