12-03-2008 04:03 PM
12-09-2008 10:15 AM
I’m sorry to hear that your repair process has not yet been a smooth one as we hope to provide. Whenever possible we will send an authorized Best Buy® technician to complete your repair. However, if a Best Buy® technician is not available, usually due to location, then we offer the next best option of using an authorized third-party technician, as in your case. I was able to research your situation and have sent a private message with more specific details. To view your private message and this information please click on the envelope in the upper right-hand corner of the page.
Best Buy® Corporate
|Sarah|Community Connector | Best Buy® Corporate|