Manufacturer Warranties and Protection Plans

[Nokia]

But they notified you. HSBC wouldn't add it without notifying the customer.

[chellyroo]

While I don't have my original paperwork from when we first opened our BB account, my husband and I NEVER take this sort of coverage--we've been married 19 years, bought many big ticket items, and not once have we opted for something of this sort. Even the rep that finally cancelled this for me (I hope!) did not try to convince me that we had signed for this when we opened our account. As tenacious as they all were about everything else, I find it hard to believe they would not use "the truth" that I had agreed when opening the account if that were indeed the truth.

[Elizabeth-BBY Community Supervisor]

Hi chellyroo,

Sarah from our Community Connector team will be reaching out to you in the next few business days.  Thanks for posting!

[spoco57]

Had the same thing happen. We noticed it on the first bill and after the second call and second promise from HSBC customer service, we now believe they cancelled it for us. I just got written notification from HSBC that it was cancelled. I am also awaiting photocopied evidence from HSBC that we checked the box for debt cancellation on the application, although we don't normally check boxes like that. I'm suspending judgement at this point until I see actual proof, however, in their defense, they did eventually terminate the debt cancellation. It is very difficult to work with the customer service people as their English is sometimes very poor, and they are evidently trained not to cancel these services when asked, so we received the standard sales pitch over and over and over. The second time I called, I got a better English speaker and cut her off when she tried SOP on me. I just kept insisting that I wanted the service terminated and eventually she did. I asked her for proof so she gave me a "cancellation number" and told me we would receive written confirmation within 7-10 days.  Yesterday was day 5 and we got the confirmation in the mail. The next issue will be the next bill, whether or not it will show as terminated but I am taking their word for it this time.  All that remains to be seen is if the box was checked, and if we actually were the ones who checked it.  I'm still having a very difficult time believing that. Anyhow, stick to your guns and be sure to continue calls to HSBC or whatever bank your credit service is under, and demand cancellation.

[Sarah-BBY Retired: Community Connector]

Hi chellyroo,

Thank you for being a loyal customer of ours and I am very sorry for any misunderstanding regarding your Best Buy® credit card account.

As it appears you are aware, HSBC is a separate company from Best Buy® whereby they provide credit card services to our customers, and for security as well as privacy reasons, we do not have direct access to or influence over their records, policies or procedures. 

However, I can assure you that the Debt Cancelation/Account Shield service offered through your Best Buy® credit card is an opt-in program only.  Therefore, I was able to request that HSBC send you a copy of your application showing where you opted into the service for your records.  Please be advised that you should receive this document by mail within 7-10 business days.  I was also able to confirm that this service has now been canceled per your request, and the two charges have been credited back to you as you were promised.

I hope this helps but please feel welcome to contact me by private message if there is anything further I can do to assist you.  You can send a private message to me by clicking on the “private message” envelope in the upper right-hand corner of the page, and then composing a new message to my username “SARAH-BBY”.

Thanks again and have a great day!
Sarah

Community Connector

Best Buy® Corporate

[Saltydog0007]

I had the same thing happen to me. The service has been cancelled and I want my money back. I have been offered this service many times from many different credit cards and always decline. Why on earth would I opt to do it with Best Buy? It was never explained and there was not a box ever signed. It would appear to me that this is a BestBuy issue because it is not an isolated incident. We have our bill on auto pay through the bank so we didn't catch it for a while.

This has the makings of a class action lawsuit. I am no lawyer but if something other then the service being cancelled doesn't happen then I will be checking with one. This is not right. Best Buy's policy has to change. This is not something that is explained and please don't tell me it is!!!!!!!

Angry Customer

[Adamtech Emerging Expert]

Just so you are aware, Best Buy does not add the service unless it is requested at the time of the application. After that, the issue is with HSBC. We cannot view, alter or make decisions about your credit account at anytime without the customer's consent.

[Saltydog0007]

Just so that I understand, you are saying that since I had the service I must have requested the service. This is laughable. After doing some research, HSBC  seems to be the culprit. The box is either being marked by someone other then the customer or HSBC is automatically putting it on there. I am 100% correct when I say I was never explained of this service nor did I sign for it.

How Best Buy does business with HSBC is beyond me but this problem is going to get expensive. There are hundreds of complaints about this problem so I don't need to be told by anyone that I requested it or signed for it. This is a scam, I want my money back, and someone is going to be held responsible for this. I hate getting screwed out of money.

[Adamtech Emerging Expert]

I was not saying that the service had to be requested, all that I am saying is that Best Buy does not have access to your account to make any changes. We have had numerous complaints about this and that feedback is getting to the appropriate people. We appreciate your input, believe me.

[chellyroo]

Well, Best Buy (HSBC or whatever it is) sent me the copy of my ORIGINAL agreement when I opened my Best Buy account several years ago. There was no box to check to show agreement for the Debt Cancellation service-- rather, you sign on one line to show you DON"T want it, and there is another line above it. Apparently if you sign on the top line, you are stating you DO want it.. It's pretty misleading and if it isn't explained and POINTEDLY shown to the customer, they could easily believe that they were not signing up for it, which is what happened in my case evidently. The real kicker, though, is that I had two such copies sent to me, in separate envelopes, and one of them was not even mine, it was another woman with the same first name---so I have her name, address, SOCAIL SECURITY number and her Best Buy account number!! I am sure she would not appreciate such a monstrous breech of security to her personal information, Makes me wonder with whom MY information is being/has been shared!!