Manufacturer Warranties and Protection Plans

[miss5377422]

The issue?
1st issue was: 3d not working.
Best buy response: call the maufacture.
2nd issue: TV gets too hot.
Best buy response: call manufacture.
Final issue: TV makes a bop noise. Goes black. Crack internally.
Best buy response: call manufacture.

Every single time I've had an issue with the TV, I've only been told to call samsung. So again, I'm not sure what department you worked in, but the 1800bestbuy number has yet to say anything different. Regardless of the issue.

[APR28]

When I worked for Circuit City, this was exactly one of their tactics and BB seems no different.

They love to take your money for their stupid warranties that start the date of purchase then tell you call the manufacturer.

You find articles all over the internet about warranties being nothing but a profit machine for companies.

As long as your tv was not physically, BB is 100% obligated to fix it. If I was you, I would let them fix it then cancel your warranty. If they end up replacing the tv then the warranty is over.

[Jhuard]

As far as I know, Best Buy sends the item out for repairs but within the first year they defer to the manuf. for payment of repairs which is why the repair must be approved by the manf.  If an event happens that is not covered by the manf. but IS covered by the service plan (such as a power surge) the Best Buy Insurance company takes over and pays for the repair.  Neither warranty covers physical damage which is why you are being referred to the manf. 

[miss5377422]

Well as far as you know... Is not much. Cause if you are not reading what I'm saying.. My first complaint with the tv was 5 months ago... The 3d didn't work. Best buy told me to contact the manufacture. The TV wasn't cracked then. Their extended warranty is useless period

[CrystalWoW Community Veteran]

If the 3d just "didn't work" they may have thought you needed to contact the manufacturer for further product education or over the phone assistance before scheduling an actual repair for it being broken. Regardless, your item is no longer covered due to physical damange but I can see how the prior two issues would lead to you being instructed to call the manufacturer. Quite a bit of heat is normal on a plasma and calling samsung may be a good way to get a gauge of if it is normal or not and typically isn't repairable as nothing is really "wrong.

[miss5377422]

do u know if with it having a crack that well originally it would turn on and have sound, now wont turn on?

tech came out today and actually agreed with it not being physical damage. and that the tv had obvious defects. sooooooo crystalwow the samsung/best buy tech, u deem physical damage because.... why? its common. Im sure it is. Truth is, the tv is garbage (big suprise) and the extended warranty which the sales rep... although they get paid hourly... do push for it cause they recieve commision. simply they should not give false info when trying to get a hundred bucks. Versus all you employees assuming, should keep your mouths shut until you know 100% sure.

[CrystalWoW Community Veteran]

That is why the manufacturer should be contacted for a second opinion... Worked out exactly as it should. It looks like physical damage and ONLY the manufacturer can override that saying that the issue was caused by their product. Best Buy didn't make it. They didn't tell you to call Samsung for kicks and giggles. Best Buy isn't on commission by the way.

[miss5377422]

I know best buy is not on commission.... But are you telling me that when they sell an extended warranty they dont make money? Cause I will bet money they do. And to be honest I am not angry with the tv they sold me, I know that they dont make it. I am upset with them, cause they dont honor their warranty in which they sell you. They sluff it on to the manufacture. Which is fine... but dont sell me a 4 year warranty and really only commit to 3 years and lie upfront. If the the sales rep was honest to begin with, this wouldnt be an issue.

Also another problem with their 1888bestbuy number is that if you call from a canadian cell phone... you get the US... which cannot help you either.

[CrystalWoW Community Veteran]

They don't make a penny for selling a protection plan. If your television had a problem that was covered by the plan, it would have been covered in the first year or any following years. It is false to say they would only honor it after the first year. You got the US number because you called the US number. The canadian number is 1866bestbuy, not 1888bestbuy and this site does not support canadian customers.

[miss5377422]

what do u mean it doesnt support canadian customers?

and sorry that is the number i called. i get americans! 1866WELIE... I mean best buy.

well maybe in america they dont get commission off of seeling extended warrantys... but here they do. my sister worked in the camera department. perhaps the states should stop being so cheap and start paying their employees.

ANDDDD in my experience... with my 3 SEPERATE issues.... best buy did NOT warranty the product within the first year. And funny thing... is that while I was calling... I spoke with the US everytime. And without looking up my info... they still told me the same thing. Within the first year, deal with the manufacture.