Manufacturer Warranties and Protection Plans

[Onecentspecial]

I purchased a Kindle along with the protection plan. I need a copy of the receipt and information on how to get the item replaced/repaired. Thank you in advance for your prompt response.

[Mbrguy Emerging Expert]

To obtain a copy of a receipt for your records or for returns, exchanges, warranty, or service plan work, you may do any of the following.

1) Call 1-888 BEST BUY
2) Go to your local store/call them
3) Wait here and typically within a few business days a Connector will be on to assist you.

Generally, in order to find a copy of your receipt, this information may be needed.
- Name or purchaser
- Phone number used during purchase
- Reward Zone number
- Credit Card used for purchase (if a recent purchase within a few months)

They may need other information and if they do, they will ask. Generally, if you gave them your information for Reward Zone, Service Plan purchase, Subscription purchase (anti-virus, Geek Squad Tech Support, etc.) or if you paid with a credit card, then they should be able to find that information for you.

[Onecentspecial]

Thank you. I will call in the morning!

[Blake-BBY Community Connector]

Hello Onecentspecial,

Welcome to the forums!

I'm sorry to hear that your Kindle isn't working.  I'll be happy to locate your receipt and Geek Squad Black Tie Protection plan, but I'll need more information.  I’ll be sending you a private message.  Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.

Thank you for reaching out to us and I look forward to hearing from you.