Manufacturer Warranties and Protection Plans

[yerkan41]

I had bought a protection plan in October 2009 and i need to use it but i was told to send a Copy of original purchase receipt and a Copy of the PSP but unfortunately i dont have them.. How can i use my protection plan? 

[Aaron-BBY Community Connector]

Hello yerkan41,

Excellent question!  Whether you’re looking to file a repair reimbursement request or to simply have a copy for your own records, there are a couple ways that you can obtain a duplicate copy of both your original receipt and service plan information:

• Stop by the customer service desk at your local Best Buy store
• Call us at 1-888-BEST-BUY (1-888-237-8289)

Visiting your local Best Buy store is, of course, the easiest and fastest of these two options.  Additionally, if you made the purchase on BestBuy.com you also have the option of printing a copy of your order confirmation page by signing into your account and clicking on the “View Orders” option.

Let me know if you have any additional questions!  You can send me a private message by signing into the forums and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.

[yerkan41]

i forgot to mention that i m outside US.. do i need to call that phone number anyway? cant they send me from Bestbuymgmtissues@newcorp.com?? i wrote them 2 days ago but they r not responsing.. 

[Aaron-BBY Community Connector]

Hello again yerkan41,

Our international support department does not have the ability to locate receipts, so you would need to contact us at 1-888-BEST-BUY (1-888-237-8289) if you're in need of a duplicate copy and are currently outside of the United States.  Additionally, please keep in mind that any e-mail sent to BestBuyMgmtIssues@newcorp.com may take 2-3 business days to receive a response.

I hope this helps!

[yerkan41]

Can you believe that I'm still waiting?! It takes much more than 2-3 days, trust me.. I sent 2 emails and I got no response yet.. !!! 

[Mbrguy Emerging Expert]

Did you call the 800 number?

[yerkan41]

someone wrote me that i should have my netbook fixed and then seek for reimbursement and i did so.. i had my netbook fixed and now i dont know what to do next cos nobody is responsing to my emails.. i gotta know if the documents that i have are good enough to get reimbursement.. they had asked me to have the documents prepared in English but the Samsung service in Istanbul doesnt do such a thing so i have the documents in Turkish but there is $ cost written on it.. 

Could u help me with this matter?? Are u an authorized one? 

[Dorothy-BBY Community Supervisor]

Hello yerkan41 -

I am so terribly sorry that you still are without a receipt for proof of purchase to obtain warranty repair.  I have located your receipt and can email it to you, however I would need you to send me a private message with your correct email address.

You can send me a private message by clicking the option in my signature, while signed in.  Thank you!

[yerkan41]

i sent u a private message.. so here i m waiting again.. 

[Dorothy-BBY Community Supervisor]

It has now been emailed to you. Please let me know once you receive the receipt.  Thanks!